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Audio Visual Support Lead

3 months ago

Toronto, Ontario, Canada York University Full time

Purpose:

Education:


Community college diploma, or an equivalent of two (2) years' experience (defined as within the last five [5] years) working at York University and performing same or similar tasks.

This education equivalency is in addition to the experiential requirements outlined below.

Experience:


Three (3) years relevant and recent experience in an audio-visual (AV) service delivery environment including set-up, and experience in a client service and/or technical support role providing end user service.

Experience in an educational environment is preferred.

Skills:


Experience with all types of audio/visual equipment, including all video formats, large video projectors, PA systems, audio/visual routers, computers and computer software, computer projection, and Crestron-operated academic environments.

Effective and efficient customer service and multitasking skills.
Effective verbal and written communication & presentation skills.
Ability to build & maintain strong and positive client and team relationships.
Effective analytical, problem-solving ability and trouble shooting skills.
Ability to work accurately and effectively under pressure in a high-volume environment.
Ability to exercise tact and diplomacy.
Ability to deal calmly and effectively with people.
Excellent organizational skills, detail oriented.
Ability to show initiative

Other:

Leads by example and demonstrates the highest level of teamwork and professional qualities in all activities associated with assigned areas of responsibility and scope.

Exemplifies the USC's culture and mission to employees, vendors, clients, and business partners. Respects diversity and promotes inclusion in the workplace. Contributes to an inclusive and diverse team-based, positive work environment. Recognizes diversity of abilities and adapt content, tone, medium, and style to audience to be inclusive. Committed to continuous learning and skill building in diversity, inclusion, and cultural competence.

Additional Notes:

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York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.
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We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.
********PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.