Manager, New Verticals Selection

2 weeks ago

Vancouver, British Columbia, Canada DoorDash Full time

About the Team:


We are looking for a strategic thinker and hands-on builder to help us scale DoorDash's non-restaurant business internationally This is an exciting opportunity to drive the selection and acquisition strategy of all non-restaurant categories across Canada and Australia.

With a mission to bring the best of your local city to you, the New Verticals team is rapidly expanding as we gain entry into new categories including Grocery and Retail.

You will be the driving force of our selection strategy across our international markets, and as we scale, will curate an exceptional experience for all our merchants (from Enterprise to SMB) on our platform.


About the Role:

DoorDash is looking for a Strategy and Operations Manager to bring our New Verticals vision to life. You will touch all workflows that result in a merchant winning its first orders on the marketplace, including;

  • Identifying and sizing opportunities, building selection intelligence and maintaining a robust pipeline of merchants
  • Building the acquisition strategy (what categories, which markets, at what price?)
  • Mobilizing sales resource against our plan (building lead lists and acceleration initiatives, headcount planning)
  • Unlocking downstream resourcing to quickly onboard new merchants, including onboarding, technical integrations and relationship managers
  • Identifying blockers to merchant retention and building a best in class merchant experience, with particular focus on the f30 days on the platform


In a typical day this means you could be planning the annual international merchant acquisition budget in the morning, and in the afternoon build and launch an acceleration initiative to quickly capitalize on an emerging opportunity in a new city.

This role is a dynamic blend of high level strategic thinking, analytics and intelligence building, and sales execution at the lowest level of detail.

This is a role that continues to evolve as we set solid foundations for selection in our international markets, and look to drive success further along in the merchant lifecycle.


You will report into the GM of International New Verticals and be embedded in a team that ultimately manages the New Verticals P&L.

Your cross-functional partners will include sales execs across Enterprise, MId-market and SMB; sales strategy and planning leads; downstream post-sale functions including onboarding and activations partners, as well as merchant relationship managers.


This is a 12-month fixed term contract role and we expect this role to be hybrid with some time in-office and some time remote.


You're excited about this opportunity because you will:

  • Strategize
  • Devise and execute the overall operational strategy for winning and retaining merchants in our international markets


 Influence
  • Work crossfunctionally with our Operations, Product, Account Management, and Business Development teams to accelerate our business and improve the merchant experience
  • Own market intelligence and our pipeline
  • Build analysis to size our international opportunity, justify where we should invest, and respond to competitor threats


 Experiment
  • Use a datadriven approach and your marketplace knowledge to diagnose problems quickly or identify acquisition opportunities, run and scale tests that move the needle, and make our business 1% better everyday

We're excited about you because:

  • You have 5+ years of experience in consulting, strategy, business development, operations, technology, banking, grocery/CPG, analytics or related experience; highgrowth or earlystage startup experience or entrepreneurship
  • You have experience leading projects, hitting goals, and succeeding in a team environment
  • You have Excel (can perform complex functions and modeling) and SQL knowledge
  • You are a selfstarter
  • You have a bias towards action and excel in a fastpaced and evolving business


 You are entrepreneurial
  • You crave responsibility and want to shape the vision and direction of the company
  • You are an elastic thinker
  • You can operate at both the 10,000 foot level and at the 10 inch level.
  • You are a relationshipbuilder
  • You can influence and motivate people at all levels across a variety of job functions.
  • You are a generalist
  • You seek exposure to different types of problems and want to try your hand at different sides of the business


 You are gritty
  • You enjoy ambiguity and are willing roll up your sleeves and do whatever it takes to make things successful
  • You are a problem solver
  • You have a talent for managing complex projects, driving highlevel goals into actionable plans, and enjoy implementing processes.
  • You are a leader
  • You can build a diverse team of strong performers, helping champion development of DoorDash's future leaders

Bonus Points:

  • You have experience mobilizing sales resources against an operating plan
  • You have a demonstrated interest in logistics, ondemand marketplaces.

About DoorDash:

At Door

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