Data Entry

1 week ago


Toronto, Ontario, Canada Cole International Full time

This position within Cole International is referred to as a CARM Services Representative (CSR) and will diligently perform duties related to the CARM Client Portal (CCP), importer financial security agreements and processes, and the CBSA Accounts Receivable Ledger (ARL) activities.

This role will work directly with clients, colleagues, Canada Border Services Agency (CBSA) and other key members as required.


The CSR will participate in the maintenance and evolution of Cole CARM services, procedures, and revenue opportunities and train colleagues in extensions of job functions and CARM services.


Core Competencies:

  • Initiative
  • Reporting
  • Teamwork
  • Time Management
  • Problem Solving
  • Customs Knowledge
  • Research and Analysis
  • Organizational Skills
  • Computer Skills
  • Proficient written and verbal communication skills
  • Detail Orientated
  • Fluently bilingual, French and English, written and verbal communication

Job Duties:

  • Work with CRA and CBSA to determine importer information
  • Provide information or services to clients for business registration, delegations, or CCP activity and project items
  • Communicate or perform required updates on client profiles
  • Respond to client inquiries promptly with appropriate documentation and links
  • Review CARM Release Prior to Payment (RPP) bond or deposit requirements
  • Receive and courier bond documentation, assist in endorsements, or CARM conversions
  • Investigate client balances with CBSA for services, resolutions, or inquires
  • Utilize and provide reporting
  • Maintain current Cole services, integrate, and adjust structures along with CARM evolution
  • Participate in pilot projects and provide input in methods
  • Assist in Daily Notice and Statement of Account registration and transmission
  • Remain current on developments within the industry and competitors
  • Collaborate with colleagues to produce or promote communications
  • Maintain strong relationship and communication with CBSA and Bond Providers
  • Assist with the research and development related to this job function
  • Perform other tasks and duties as required

Requirements:

  • High school diploma or GED, or an acceptable combination of education and experience
  • 1 year of direct work experience in an office environment, an asset
  • Industryrelated studies an asset (CCS, etc.)
  • Superior typing skills at 50 words per minute with a high accuracy rate
  • Must be able to deal with highstress environment
  • Time management skills are very important
  • Must have strong interpersonal skills to work with clients, coworkers, carriers, etc effectively.
  • Strong written and verbal skills to communicate with all levels of the organization and clients
  • Strong customer service orientation
  • Ability to work with mínimal supervision
  • Bilingual French/English is required

Working Conditions:

  • Flexible work hours
  • Healthy work life balance
  • Dual Computer monitors
  • Comfortable work stations
  • Education and Training available

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