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Senior Software Engineer

2 months ago

Canada Replicant, Inc Full time

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.

Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7.

We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further.

We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

The Machine Learning team is seeking a Senior Software Engineer to join our ML platform effort.

Our ML platform serves as the runtime for our Conversational AI stack (LLM, NLU, DST, Dialog Policy Learning, Knowledge Graph, NLG) and enables the development of conversational AI products (chatbots and new products).

Innovate, build, and deliver the latest Conversational AI architecture with enterprise-grade quality code on our ML platform
Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth
Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment
Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals
5+ years of software development experience in ML infra, ML tooling, or products with ML usage
~ Preferred if experienced with the ML ecosystem (python, pytorch, faiss, elastic search)
~ You love tackling ambiguous technical problems and developing solutions to problems with significant impact
~ For all full-time employees, we offer:
Remote working environment that respects time zone differences
Top of the line healthcare (medical, vision, and dental)
Flexible vacation policy
Självdistans is Swedish for self-distance.

There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

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