Reservation Associate

2 weeks ago

Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Hotel Full time



POSITION:
RESERVATIONS ASSOCIATE



REPORTS TO:
RESERVATIONS MANAGER

ROLE PURPOSE:


In this role, you will be working with our in-house reservations team for our two hotels, the Sheraton Vancouver Wall Center in Downtown Vancouver, and the Westin Wall Centre Vancouver Airport in Richmond.

You will work with various property management systems and tools to ensure that calls are converted in a friendly manner as customer service is of utmost importance.


What's in it for you:

Working in the largest hotel in Vancouver

Aesthetically pleasing environment with a great team


Do you like to provide excellent service and create memorable experiences by making emotional phone connections with all our guests? If so, explore what we have to offer Your attention to detail, efficiency, and teamwork will contribute to the overall success of the Wall Centre.


Benefits and Perks:

  • Explore Travel Program
  • Ongoing Associate Appreciation Events

What your day will look like:

  • Answer all incoming calls in a friendly and efficient manner.
  • Provide guests with the requested information concerning the city, the hotel and its services.
  • Obtain the necessary information from the guests and enter it into the Property Management System (PMS).
  • Promote the Marriott Bonvoy program.
  • Must be effective in sales and upselling.
  • Computer literacy and typing skills required.
  • Provide high quality servicing to internal and external customers.
  • File daily reservation information and other correspondence.
  • Answer questions concerning reservations for employees and other departments including but not limited to Sales, Meetings & Events and the Executive Office.

Your experience and skills include:

  • Excellent guest service skills are required.
  • Previous guest service experience in a hotel is an asset.
  • Must be able to work flexible hours.
  • Must be able to assist guests with their concerns maintaining professional standards and problem solve effectively.
  • Must be able to perform professionally and politely under pressure.
  • Must have excellent knowledge of the city, including, local events, restaurants, shopping and attractions.
  • Must possess basic computer skills.
  • Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
  • Must be able to exert wellpaced ability to reach different floors of the hotel on a timely basis. Must be a team player but able to work independently.
  • Must be able to fluently speak, read, write and understand English.
  • Ability to be persuasive with telephone sales skills.
  • Proficiency with Galaxy/Lightspeed, MS Word and Excel knowledge an asset.

To note:

  • Complete job description will be presented at the time of job offer

ABOUT US


The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value.

These guiding principles are evident with every check-in, bed made, or breakfast served.

You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver's airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world.

We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person's talents are a credit, it is an individual's commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

DIVERSITY
Wall Centre Hotels is committed to diversity and inclusion in the workplace.

Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.


Job Type:
Part-time

Pay:
$26.20-$28.25 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed

Work Location:
In person

  • Group Reservations Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Hotel Full time

    ABOUT USThe Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in...

  • Guest Service Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Hotel Full time

    COMPANY:Sheraton Vancouver Wall Centre HotelBUSINESS ADDRESS: 1088 Burrard St, Vancouver, BC V6Z 2R9JOB TYPE:PermanentGUEST SERVICE ASSOCIATEThe Guest Service Associate (GSA) is focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on...

  • Warehouse Associate

    2 weeks ago

    Vancouver, British Columbia, Canada LS Travel Retail North America Inc. Full time

    POSITION DESCRIPTIONPOSITION TITLE:Stock AssociateHOURLY RATE:$17.40EMPLOYMENT CLASSIFICATION:Non - ExemptPOSITION REPORTS TO:Assistant or General ManagerDEPARTMENT:Operations:Receiving Associate: Support the warehouse operations both on and off the airport site. Warehouseassociates must have the ability to process shipping and receiving functions, unload...

  • Guest Experience Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Aquarium Full time

    Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...

  • Guest Experience Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver Aquarium Full time

    Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and...

  • Detail Associate- The Bmw Store

    2 weeks ago

    Vancouver, British Columbia, Canada OpenRoad Auto Group Full time

    UNLIMITED POSSIBILITIES AHEAD.Position: Detail AssociateStatus: Full-TimeDealership: The BMW StoreDepartment: SalesWe believe in doing good for our customers and for ourselves. Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.We are...

  • Mess Manager Reserves

    2 weeks ago

    Vancouver, British Columbia, Canada CFMWS Full time

    WHO WE ARECFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and...

  • Host/hostess

    2 weeks ago

    Vancouver, British Columbia, Canada Alimentaria Mexicana Full time

    Company descriptionAlimentaria shares the story of Mexican cuisine, culture and traditions through a licensed dine-in cantina and take-out window, educational space and Mercado that all offer high-quality, locally and internationally sourced artisanal products and provisions.Alimentaria Mexicana is seeking an enthusiastic, hardworking individual to join the...

  • Night Auditor

    2 weeks ago

    Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Hotel Full time

    ABOUT USThe Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in...

  • Group Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Pan Pacific Vancouver Full time

    ***: KEY RESPONSIBILITIES:The key responsibilities of the Group Reservations Coordinator include but are not limited to:***: Reviews and actions group contracts from Sales Department. Enters rooming lists via Passkey or in Opera, as appropriate for the size of the groups. Sets up billing with high degree of accuracy (routing, comments, alerts, traces) to...

  • Host(ess)

    2 weeks ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Description Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out North American Steak & Seafood Restaurant- The VictorCOMPANY OVERVIEW Blau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Victor. The Victor...

  • Host

    2 weeks ago

    Vancouver, British Columbia, Canada The Victor Full time

    Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out North American Steak & Seafood Restaurant The VictorBlau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Victor. The Victor represents the ultimate in a classic...

  • Accounts Receivable Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Exiger Full time

    The Accounts Receivable Associate will be a contributor of key financial accounting and reporting, ensuring the integrity of accounting/financial processes and periodic financial and management reporting and analysis. The professional in this role will also work closely with our Finance & Accounting team to support Billing.What You'll Do: Reaching out to...

  • Host

    2 weeks ago

    Vancouver, British Columbia, Canada Parq Vancouver Full time

    **_Are you passionate about the Food & Beverage industry? This is your opportunity to join an amazing company and be a part of one of Vancouver's most sought out farm to table restaurant Honey Salt_**COMPANY OVERVIEWBlau & Associates oversees the Food and Beverage operations at Parq Vancouver including the Honey Salt. Honey Salt offers a farm-to-table...

  • Front Desk Agent

    2 weeks ago

    Vancouver, British Columbia, Canada Lonsdale Quay Hotel Full time

    The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent, to be a part of our team.Full Job DescriptionMain Responsibilities Register guests arriving to the hotel and checking out departing guests. Provide courteous, prompt, professional...

  • Guest Service Associate

    2 weeks ago

    Vancouver, British Columbia, Canada Executive Hotel Vintage Park Full time

    Checks in and Checks out members and guestsProcesses all guest room reservations and cancellationsFully understands all functions of the front desk and abides by all policies and procedures.Knowledge of location, rates, features of the guestrooms, facilities and hours of operationWorks closely with the Housekeeping DepartmentAnswers guest questions, comments...

  • Spa Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Marriott Full time

    Additional Information Part Time, Pay: $27.45/hourJob Number Job Category SpaLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our...

  • Spa Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Marriott Full time

    Additional Information 6 Month ContractJob Number Job Category SpaLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these...

  • Spa Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Marriott International, Inc Full time

    Additional Information Part Time, Pay: 27.45/hourJob Number Job Category SpaLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these...

  • Spa Specialist

    1 month ago

    Vancouver, British Columbia, Canada Marriott Full time

    Additional Information Part Time, Pay: $27.45/hourJob Number Job Category SpaLocation JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Our Spa Specialists play an important role in support of a number of vital Spa functions. At our...