![Argo Lumber](https://media.trabajo.org/img/noimg.jpg)
Sales Representative
1 week ago
Are you ready for an exciting challenge and a stable career in the construction industry, or a change of scenery? We are looking for a dynamic and motivated individual to join Argo Lumber, a corporate family member of the Alpa Lumber Group and be a part of the largest Lumber, EWP, CSP, OSB, TRUSS supplier in Ontario.
The Sales Representative is responsible for delivering on targets, ensuring adequate sales activity, and displaying a high level of customer satisfaction. The Sales Representative will drive new business development by building new client relationships and maintain a full opportunity pipeline to ensure that Argo is the preferred supplier of building products with its customers.
Benefits: Dental care, vision care, extended health care, life insurance, RRSP match, vacation days, company events, casual dress, on-site parking.
Job Responsibilities:
Customer Service:
- Provide superior customer service by promptly responding to inbound inquiries, questions, and information requests
- Manage complex customer issues while maintaining customer satisfaction
- Resolve complaints with not only current customers, but also with prospective customers
- Follow up on all customer complaints within 24 hours
Business Development:
- Be the first line of contact (phone, visits, site) for customers, by professionally representing Argo Lumber to become the preferred supplier of lumber products
- Promote the company by sharing customer successes, customer testimonials, and reputation of the company
- Attend and participate in trade shows, industry functions, supplier events, and other promotional events, to develop strong network of contacts and actively seek out potential opportunities
- Develop new accounts by actively seeking out new customers (builders & contractors), learning about their business drivers, and promoting products and services
- Negotiate prices, terms, and conditions with clients within authority level to maximize profit and ongoing potential
- Grow existing accounts by establishing an ever-increasing partnership relationship, so that all lumber product services are directed to Argo
- Generate new business by retrieving referrals from customers and promoting the referral program to new customers
- Remain current on industry trends, market activity and competitor products
- Updating the Yard, Sales Admin, Estimating and Order Desk of any changes to the design, and the status of upcoming orders
- Review, finalize and approve all pricing (quotations, contracts, etc.) ensuring adequate margins or escalate if additional approval is required
- Complete other tasks as required.
Skills/Requirements
Personal Characteristics
- Exceptional energy, drive and motivation
- Able to multi-task, learn and apply new information quickly
- Detail-oriented individual who adheres to aggressive timelines
- Demonstrate high ethical and moral standards
- Professional appearance
- Excellent time management and organizational ability
- Positive, friendly demeanour
- Superior English and strong verbal communications skills
Contacts & Interactions
- Able to manage internal and external contacts with tact and courtesy when obtaining and exchanging information as well as maintaining confidentiality
- Able to interact with external contacts which consist of current customers / potential customers / contractors / builders
Decision Making & Consequences
- Able to exercise moderate judgement which is generally covered by standards and precedents
- Able to manage errors as errors may cause significant identifiable losses to Argo. These losses could result in: monetary consequences; adverse relationships within Argo; poor public image, and/or substantial work delays. The errors may have a continuing influence on the future operations and viability of the entire company
Education & Experience
- High school diploma
- Minimum 5-10 years' of sales experience.
- Experience working in a lumberyard preferred
Acquired Skills
- Strong customer service skills, trouble shooting capabilities and investigative questioning techniques
- Able to effectively represent the company and communicate with others at varying levels
- General knowledge of lumber and building products
Technology
- Basic software computer skills - Word, Excel and Outlook
- Enterprise Resource Planning (ERP) / Order Entry Software knowledge
Working Conditions
- Able and willing to work construction hours (7:00-5:00 weekdays and occasional weekends and statutory holidays) as business needs dictates, in a fast paced environment with continuous change.
Competitive salary is based on experience and includes benefits, vacation and a pension plan.
We are an equal opportunity employer. We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.
Job Type: Full-time
Schedule:
- Monday to Friday
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