Dispatcher & Operations Support

2 weeks ago


Surrey, British Columbia, Canada XTL Transport, Logistics, Distribution Full time
XTL Transport Inc. is currently looking for a Dispatcher/ Operations Support for our Langley, BC Terminal

About XTL Transport Inc:
XTL Group of Transport Companies is comprised of three Divisions. XTL Transport, XTL Logistics and XTL Warehousing. The combination of these three services allows XTL to offer a truly integrated logistics service.

For over 35 years, XTL has provided our partners with a progressive and reliable transportation, logistics and distribution solution throughout North America.

Our corporate philosophy is unique, as we view every single client as a Partner and not simply as a Customer.


Dispatching

  • Schedule and secure resources (driver, equipment, etc) in order to achieve planned logistics orders
  • Dispatch loads to drivers through AS400
  • Proactively plan for contingencies in order to prevent service failures
  • Assess and predict operational resources needed to achieve service in the most efficient and costeffective manner possible
  • Work with the maintenance department to ensure that we have the equipment necessary to service the customer needs
  • Coordinate pickup and delivery appointments at customer locations
  • Ensure all satellite messages are answered promptly and efficiently, forwarding or followingup on all those that need it
  • Ensure all macros are completed and equipment movement is correct
  • Answer phone calls and direct them to the correct party as needed
  • Communicate load assignments to drivers and resolve driver issues if any occur

Customer Service

  • Manage all Accessorials: Send forms for additional services and ensure that the billing for any Accessorials is complete
  • Ensure all EDI orders are accepted, updated and reflected accurately in the TMS
  • Update appointments as per customer requests while updating drivers of any changes
  • Communicate with customers of any delays or change in appointments
  • Book loading and unloading appointments when required for customers
  • Process driver pays

Other Assignments

  • Provide assistance and coverage for all departments as needed by management
  • Improve driver retention by providing Excellent Customer Service and always being fair with all drivers
  • Ensure absolute data integrity when arranging, managing and executing orders
  • Communicate any and all disciplinary issues to Operations Manager and Human Resources
  • Communicate all safety related issues to the Safety Department
  • Monitor Road & Weather Conditions, keeping Drivers Informed, if there is delay to f foresee, do the necessary changes in order to service customer on time

Skills & Requirements

  • 12 dispatching experience (preferred)
  • Experience with AS400, TMS, Elogs, People Net and Safety Direct systems is an asset
  • Excellent Oral and Written communication skills
  • Strong Analytical capabilities with excellent attention to detail
  • Team player who is able to work well in groups
  • Customerfocused attitude, with high level of professionalism and discretion
  • Organization and Time management skills
  • Ability to Prioritize and Manage Time

Schedule
Monday to Friday, 12 pm to 8:30 pm

Training will take place Monday to Friday 9 am to 5 pm.

Benefits

  • Full benefits paid 100% by XTL
  • Company matching RRSP
  • Paid Vacation#BCjob
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