Business Application Analyst

2 weeks ago

Toronto, Ontario, Canada Navacord Full time

POSITION OVERVIEW

RESPONSIBILITIES:

Business Analysis

  • Analyze current business processes and propose enhancements and automation opportunities via various methods (workflow diagrams, wireframes, prototypes).
  • Facilitate working sessions with our IT, Broker Partner staff and vendors, providing structured forums for discussion, decisionmaking, and learning.
  • Collaborate with stakeholders to help develop project scopes and project plans.
  • Help develop functional specifications that follow the appropriate system development life cycle (SDLC) to ensure efficient and effective outputs (waterfall, agile, DevOps).
  • Work effectively in a projectized, crossfunctional environment through collaboration and planning and disciplined execution on interdependent activities.

Business Support:

  • Manage the migration of Broker Partner BMS data onto Navacord's Applied Epic instance, as well as other enterprise solutions, including Applied Systems' CSR24 and others. Activities include setting data migration approach, completing system configuration and setup activities, and collaborating with Broker Partners, third party solution providers, and MSP teams.
  • Facilitate working and training sessions with Broker Partner staff, providing structured forums for discussion, decisionmaking, and learning.
  • Manage Epic process/workflow decisions to maintain consistency throughout our partner channels.
  • Provide postimplementation support to Broker Partners, including Epic optimization.
  • Ensure enhanced workflows meet enterprise and Broker Partners requirements, data, and performance goals, and identify and resolve workflow issues.
  • Manage ongoingrequests, in line with response/completion/quality SLAs, communicating clearly and professionally with Broker Partners.
  • Liaise with third party partners to assist with Broker Partner support and escalation management, program performance, and workflow management.

Additional tasks:

  • Manage enduser relationships accordingly throughout project lifecycles.
  • Help educate IT & Broker Partners on new processes.
  • Report on KPIs and project deliverables to evaluate adoption and growth.
  • All other duties as assigned.

REQUIREMENTS:

  • Selfdriven and confident approach to tackling accountabilities with pace.
  • College diploma or university degree in IT or related field.
  • Knowledge of Canada's P&C and/or Benefits insurance industry is highly desirable.
  • Experience in gathering and defining of business requirements is a must.
  • Strong analytical and technical skills with minimum of 2 years of experience in an insurance environment, preferably with a focus on business process improvement.
  • Experience with managing vendors, and RPA development is very desirable.
  • Excellent customer service, attention to detail and organizational skills.
  • Quick learner who can transfer learned knowledge by training other software users.
  • Willing to travel to Navacord offices across Canada, as required.
  • Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs._

Schedule:

  • Monday to Friday

Work Location:
Hybrid remote in Toronto, ON

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