Program Supervisor

2 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time

Job Summary


The Program Supervisor is accountable for the daily operations of the SureStay Emergency Response Cente and ensures that operational and quality standards are always maintained.

Works to ensure a safe, well maintained, and healthy environment.

This position also works with community partners and other organizations within the Tri-Cities and is accountable for community support and engagement, as well as statistics collection.


Organizational Status*The Phoenix Society is a multi-service agency located in the Lower Mainland of British Columbia dedicated to providing accessible services and opportunities to people who face barriers related to addiction, mental health, housing, education, criminal justice involvement and/or employment.


Work Performed
Risk Management*- Ensures the health and safety of all residents.

  • Takes lead role in incident management and reporting.
  • Acts as an OHS member.

Staff Supervision

  • Provides supervision, direction, coaching and assistance to staff in the completion of daily operating tasks and routines.
  • Supervises medication administration and is accountable for ensuring accuracy and completeness of administration and documentation for the medication program.
  • Orients, trains, supervises, and evaluates new employees, volunteers and practicum students on shift responsibilities and routines and reports to supervisory position.
  • Motivates staff team to maintain and exceed agency work standards. This position does not involve hiring, firing, or disciplining employees.
  • Ensures that all documentation for shift tasks, responsibilities and routines are completed.
  • Performs other tasks and duties as required.

Client Support

  • Role Modeling-Acts as a positive role model for clients. Teaches clients effective social and interpersonal skills through tasks of appropriate daily living and social activities.


 Environmental Support
  • Contributes to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members, and the value of responsible concern for self and others.
  • Monitors residents' behavior and activities and reports to program director, if necessary.
Qualifications*- Position requires a 2-year post-secondary diploma. Preference given to those with a degree in a relevant discipline such as social services community services, etc., or equivalent

  • 3+ years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
  • Experience in a nonprofit setting is an asset
  • Satisfactory completion of a criminal records check with vulnerable sector screening is required
  • Satisfactory completion of Tuberculosis Screening form is required
  • Satisfactory completion of Employee Immunization Record form is required
  • First aid certification with CPR is required
  • Valid driver's license is required
Skills & Knowledge*Knowledge of Windows, Microsoft Word, Excel, and database management systems

  • Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, and computerized building security monitoring system
  • High level of integrity and dependability with a strong sense of urgency and resultsorientation
  • Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
  • Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
  • Demonstrated commitment to the social sector with a passion for the organization's mission is essential

Competencies
Approach to Work*× Demonstrates initiative, flexibility, adaptability and resourcefulness
× Actively seeks and incorporates feedback to inform continuous self-improvement
× Sets goals, creates and implements action plans, monitors progress, and evaluates results
× Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work*- High-degree of relevant and current job knowledge and skill

  • Consistently produces accurate, thorough, highquality work in a timely manner
  • Builds and promotes a culture of health and safety in the workplace
  • Implements and enforces best practices in health and safety within the workplace
Judgement & Decision-Making*× Models independent thinking and creativity
× Demonstrates effective problem-solving skills
× Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
× Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills*- Expresses themselves clearly and professionally both verbally and in writing

  • Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
  • Has a manner, style and

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