Customer Service Associate

1 week ago

Québec, Quebec, Canada Rona Full time
By joining the RONA family, you'll enjoy many benefits, such as:

  • An inclusive and safe working environment
  • Promotion of worklife balance
  • Exclusive employee discounts
  • Benefits: insurance (certain conditions apply), annual salary review, etc.
  • Opportunities for advancement within the company
  • An employer that's involved in the community
  • Teamwork and ongoing training
  • A comprehensive training program for all new hires
  • A student incentive program
  • And much more
At RONA, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe's, Reno-Depot, and Dick's Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.


You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you're looking to do what you love, we could be perfect for each other.

Our expectations:


The primary function of the Customer Service Associate (CSA) / Loader is to assist customers with all of their shopping needs.

The CSA/Loader is responsible for providing excellent customer service by responding to customer inquiries and helping customers with locating, selecting, carrying, and loading merchandise along with responding to requests for assistance throughout the store.

This includes supporting checkout functions and other customer services as needed. This position requires morning, afternoon, and evening availability any day of the week.

Your role:

  • Prepare quickload items, replenish shelves, and use Power Equipment as needed
  • Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks
  • Complete all other duties as assigned

The qualifications we are looking for:

  • At least 6 months of experience using a computer (including inputting, accessing, modifying, or outputting information)
  • At least 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, PalmPilot, tablet, iPod) to enter, access, and output information
  • At least 6 months of retail experience as a loader at other home improvement or hardware retailers
  • At least 6 months of experience working in any department at a RONA retail store
  • At least 6 months of retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping
  • At least 6 months of experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles
  • Ability to lift 2650 pounds without assistance many times a day, as well as 5175 pounds without assistance daily and pounds with assistance daily
  • Ability to perform under difficult work conditions such as in extreme cold, heat, inclement weather, heights, or while being exposed to constant/intermittent sounds (if applicable)

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