Senior Associate Director, Client Account Management
1 week ago
Company Description
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $ trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
Job Description
In the current asset servicing environment, clients are looking for service providers to not only provide core administration services but also act as trusted advisor and partners. The role is to create a client focused culture within the company. Focusing on Client satisfaction by ensuring an enhanced service model is delivered to clients.
Client Account Manager ("CAM") will help coordinate deliverables across operations teams, help mitigate risk and communication strategy for incidents, participate in global projects to standardize and enhance our target operating model, implement client satisfaction monitoring and strengthen and develop relationships with our clients.
A partial list of responsibilities and skills includes:
Develop relationships with key decision makers and operations staff at our clients. Manage client relationships and act as escalation point for all client queries. Own and manage incidents/errors end to end in a timely manner. Maintain a high level of client satisfaction and retention. Management and oversight of client specific SLA's and KPI adherence by operations teams. Host monthly service calls with clients with our SLA and KPI data. Participate in client DDQ's and oversight of periodic due diligence visits. Determine RAG rating for clients. Escalation to internal senior management where appropriate. Oversee and review client profitability and ownership of client account strategy to drive future growth. Manage client profitability through workforce planning with operations teams and adherence to common operating model. Explore cross-sale opportunities where applicable. Actively participate in RFPs or other business development opportunities as required. Ownership of commercial conversations with our clients. Initial point of contact for new product launches and services. Participate in global projects to improve client related initiatives or projects with the operational teams.Qualifications
Bachelor's degree in business administration, marketing, communications, or related field preferred. At least 7 years' experience working in the fund administration or asset management industry with experience managing client relationships. Providing high quality service and understanding client needs. This can include other administrators, investment managers or fund auditors. Demonstrate leadership and the ability to effectively manage a team of accounting professionals. Excellent business acumen through a strong understanding of the fund administration business and the drivers of profitability and success. Exceptional client service and the ability to satisfy the requirements of a complex and demanding client base. The ability to service these clients while maintaining the interests and health of the organization is critical. Strong computer skills with strengths in Microsoft Office products. In-depth understanding of fund administration industry. This includes various fund structures, fee calculations, financial instruments and fund offering documentation review. Demonstrate a high level of problem solving and innovative thinking in order to develop solutions to complex problems. Experience with fund administration software such as Geneva, Investran, Yardi and Mantra would be beneficial but not necessary. Ability to work independently as well as part of a team in a fast-paced environment.Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.
MUFG is an equal opportunity employer.
-
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany Description What's in it for you to join MUFG Investor Services? Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines us. You'll feel that difference...
-
Director, Client Account Management
1 week ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeJob DescriptionDevelop relationships with key decision makers and operations staff at our clients.Manage client relationships and act as escalation point for all client queriesOwn and manage incidents/errors end to end in a timely manner.Maintain a high level of client satisfaction and retention.Management and oversight of client specific SLA's and KPI...
-
Associate Director
1 week ago
Halifax, Nova Scotia, Canada Time + Space Media Ltd. Full timeABOUT THE ROLE We are searching for an Associate Director to join our Client Service Team. The Associate Director plays a crucial role in guiding strategy and client service plans, supporting Account Directors, and ensuring the successful delivery of campaigns within our client service standards. The ideal candidate will have a strong background in client...
-
Director, Client Account Management
2 months ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany DescriptionMUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office...
-
Director, Client Account Management
4 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany DescriptionMUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office...
-
Director, Client Account Management
1 week ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full time $3MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody,...
-
Senior Director, Client Services
1 week ago
Halifax, Nova Scotia, Canada Nova Scotia Health Authority (NSHA) Full timeSenior Director Research Nova Scotia Health Location: Centre for Clinical Research, Halifax Department: Research & Innovation Permanent Hourly FT (100% FTE) x 1 position(s) Management/Non Union Position Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic...
-
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany Description About MUFG Investor Services: What's in it for you to join MUFG Investor Services? Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups. Now take another look. Because it's how we defy expectations that really defines...
-
Senior Accounting and Finance Officer
1 week ago
Halifax, Nova Scotia, Canada Government of Nova Scotia Full timeAbout Us The Department of Education and Early Childhood Development is leading the transformation of the Early Learning and Child Care (ELCC) and public education system in Nova Scotia. This will provide children and families with a strong foundation for lifelong success and well-being. Nova Scotia regulates, funds and provides policy and program...
-
Associate Director, Communications
1 week ago
Halifax, Nova Scotia, Canada University of King's College Full timeFull-time, permanent, subject to a probationary period. Established in 1789, the University of King's College is Canada's oldest chartered university and is associated with Dalhousie University. A small and extraordinarily lively academic community located in Halifax (Kjipuktuk), Nova Scotia, King's is known nationally and internationally for its highly...
-
Manager, Financial Advisory Services
1 week ago
Halifax, Nova Scotia, Canada Province of Nova Scotia Full timeDepartment:Finance and Treasury BoardLocation:HALIFAXType of Employment:TermUnion Status:Exclusion - Non Union - NSPGClosing Date:1/24/2023 (Applications are accepted until 11:59 PM Atlantic Time)About Us:At the Department of Finance and Treasury Board we strive to provide financial leadership, analysis and policies that strengthen Nova Scotia. As stewards...
-
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany DescriptionWhat's in it for you to join MUFG Investor Services?LI-HybridReporting to the Senior Associate Director, Client Operations, a list of your responsibilities will include:Manage a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports; Ensure the team is trained,...
-
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany Description About MUFG Investor Services**:What's in it for you to join MUFG Investor Services?LI-HybridReporting to the Associate Director of Client Operations, you will:Provide a full range of fund accounting services to hedge fund clients, including NAV preparation, reviewing corporate actions, verifying security pricing, performing cash and...
-
Account Coordinator
1 week ago
Halifax, Nova Scotia, Canada VERB Interactive Full timeJob DescriptionJob DescriptionVERB is a digital marketing agency located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world's biggest destinations, resorts, and travel brands—and with our employee travel credit, it's easy to experience them for yourself. We take a balanced approach to...
-
Director, Site Performance Management
1 week ago
Halifax, Nova Scotia, Canada Von Canada Full timeEmployment Status: Regular, Full Time (1.Number of Hours Bi-Weekly: 75 This position is hybrid-remote and requires travel to VON sites in Nova Scotia. VON is a non-profit organization that provides clinical, personal, and social support to people who want to live every day to the fullest while remaining in their own homes and communities. The Director of...
-
Halifax, Nova Scotia, Canada CareerBeacon Full timeEstablished in 1789, the University of King's College is Canada's oldest chartered university and is associated with Dalhousie University. A small and extraordinarily lively academic community located in Halifax (Kjipuktuk), Nova Scotia, King's is known nationally and internationally for its highly acclaimed interdisciplinary programs in the humanities,...
-
Associate Director, Oceans
1 week ago
Halifax, Nova Scotia, Canada Dalhousie University Full timePosition Details: Position InformationPosition Title Associate Director, OceansDepartment/Unit Faculty of Management GeneralResearch Project Policy Transformation Accelerator forTransforming Climate Action: Addressing the Missing OceanLocation Halifax, Nova Scotia, CanadaPosting Number GP03624Employee Group Grant-PaidPosition Type TermDuration of Contract...
-
Fund Accounting Manager
1 week ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeCompany DescriptionMUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office...
-
Director, Asset Management
1 week ago
Halifax, Nova Scotia, Canada CareerBeacon Full timeDirector, Program and System Services – Elementary Achievement Location: Central Office Assignment: Director, Program and System Services – Elementary Achievement Permanent The Halifax Regional Centre for Education (HRCE) is growing and operates 137 schools serving more than 59,000 students and employing over 11,000 teachers and support staff. The HRCE...
-
Director, Analytics
1 week ago
Halifax, Nova Scotia, Canada IWK Health Centre Full timeCompany :IWK Health**:Req ID:181211Department/Program:Analytics & Health Information ServicesLocation: HalifaxType of Employment:Permanent Hourly FT (100% FTE) x 1 position(s)Start Date:ASAPUnion Status: ManagementCompensation: $56.9529**:- **$ /hourClosing Date: June 5, 2024 (Applications are accepted until 23:59 Atlantic Time)IWK Health is a respected...
