Manager Toronto Community Crisis Service

Under the direction of the Director of Wellness and Crisis Services, the Manager Toronto Community Crisis Service (TCCS) will be responsible for the hire, onboarding, supervision and evaluation of staff performance to ensure service excellence; provides clinical support and direct client services as required.

TAIBU Community Health Centre
Manager Toronto Community Crisis Service

Position: Full Time/3 years contract

No of Positions: One (1)

POSITION SUMMARY

The Manager Toronto Community Crisis Service works within the context of the Centre's mission and strategic directions, to provide leadership in the planning, development, implementation and evaluation of a culturally responsive crisis response service. This position manages the Toronto Community Crisis Response service in Scarborough for which TAIBU CHC is the anchor organization. The position provides general oversight, support, coordination and supervision of the TCCS staff.

The Toronto Community Crisis Response is a project funded by the City of Toronto. In line with this, the Manager Toronto Community Crisis Service will act as a liaison with the relevant stakeholders and collaborative partners.

Under the direction of the Director of Wellness and Crisis Services, the Manager Toronto Community Crisis Service (TCCS) will be responsible for the hire, onboarding, supervision and evaluation of staff performance to ensure service excellence; provides clinical support and direct client services as required.

SPECIFIC RESPONSIBILITIES

Management Role

• Ensure that TAIBU's mission, vision and values are incorporated within the implementation of the TCCS
• Ensure a holistic and client centered care and practice with a strong emphasis on Anti Black Racism and Afrocentric approach
• Ensure that the recruited staff are competent for the position they have been assigned and provides appropriate support and management of the team
• The Manager Toronto Community Crisis Service will assist the Director of Wellness and Crisis Service in convening the Crisis Response Pilot Collaborative Governance Table including representation of community members with lived experience; and develop and maintain strategic alliance and collaboration

Service Delivery

• Ensure that the philosophy and mission statement of the centre are being met in the development and implementation of crisis service program.
• Initiate, support, delegate or implement change efforts, projects, data collection and use, and other improvement efforts at all levels of the program
• Assist the organization to keep abreast of existing and new sources of information and assist in determining community needs and changing trends in the community.
• Provide guidance and support for the development, implementation, and monitoring of TAIBU's policies and procedures
• Work closely with other Managers and the Director of Wellness and Crisis Response to ensure the that the Toronto Community Crisis Response service is integrated into the Centre's overall delivery of programs and services and there is seamless pathway of referrals and communication.

Budget and Planning

• Participate in the development of the Toronto Community Crisis Service budget
• Track and report on programs annual plans and provide appropriate risk identification and mitigations strategies

Team Development and Orientation

• Coordinate the hiring of the Toronto Crisis Response Service team staff
• Ensure the Toronto Community Crisis Response Service team is functioning effectively and efficiently
• Motivate staff to work together and deliver quality care to clients and design and implement initiatives and efforts to produce and maintain a positive workplace culture across the team
• Develop and maintain clear expectations for team performance
• Develop and implement individualized plans for professional growth and development including participation in professional organizations and activities, workshops, seminars and other staff development programs
• Provide supervision, mentorship, orientation, observation and teaching opportunities
• Ensure that all Toronto Community Crisis Response Service staff are familiar with TAIBU CHC operating policies and procedures.

General Responsibilities

• Support the Director of Wellness & Crisis Response, The Chief Executive Officer, the Leadership Team, staff, committees to keep up to date on current legislation and funding sources.
• Develop and maintain professional competence
• In collaboration with the Director of Wellness and Crisis Service implement necessary adjustment and redesigning of workflow processes to ensure continuous quality improvement and efficiency including improved access for clients
• Promote TAIBU CHC, its programs and objectives outside the Centre through participation in committees, public forums, community events, and by using various media
• Ensure volunteers and student on placement are oriented to the Centre and collect statistics on participation of volunteer and students. Ensure that volunteer and students on placement have the opportunity to participate in the Centre evaluation and feedback process
• Perform administrative and other tasks as assigned

SKILLS AND ABILITIES

• 2-4 years of experience of management in a community based and interprofessional and culturally diverse environment
• A post-graduate degree in Health Sciences, Health Administration or other relevant discipline; or a combination of undergraduate degree with extensive and progressive management experience;
• A minimum of 3 years' experience in community mental health and case management
• Knowledge and proficiency in program planning, implementation and evaluation strategies;
• Demonstrated commitment to and lived experience of anti-Black racism and Afrocentric values and principles;
• Experience in budgeting
• Demonstrated knowledge of asset-based community development and community- based health care delivery/approach;
• Knowledge of the Social Determinants of Health and experience of working in anti racist/ anti oppression context
• Ability to work effectively within a diverse and multi-disciplinary team;
• Experience supervising staff, volunteers and students;
• Demonstrated leadership abilities and determining staffing patterns, skill mix, recruitment and human resource planning;
• Ability to work flexible hours including evenings and weekends
• Excellent communication, interpersonal, decision-making, problem solving and conflict management skills;
• TAIBU IS BUILDING ITS BILINGUAL (FRENCH/ENGLISH) CAPACITY AND

EXCELLENT FRENCH LANGUAGE PROFICIENCY IS A SIGNIFICANT ASSET

All TAIBU CHC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

• Maintaining up-to-date professional skills and knowledge through formal and informal training
• Acting as an "Ambassador" for TAIBU CHC within and outside the Centre, creating an awareness of TAIBU programs and promoting services offered.
• Compliance with all mandated legal/regulatory requirements related to working at TAIBU CHC e.g. Employment Standards Act, Occupational Health and Safety, standards of professional conduct, etc.
• Maintaining awareness of, and compliance with, TAIBU CHC policies and procedures.
• Maintaining awareness of, and compliance with, funder requirements, policies and procedures, regulations
• Attending team and staff meetings as required.

Occupational Health & Safety

As a member of management staff at TAIBU CHC, the Manager Mental Wellness & Crisis Response Service has direct responsibility for Health and Safety and must work in compliance with the Occupational health & Safety Act and Regulations.

Interested candidates should submit their resume with a cover letter to:

The Director of Wellness and Crisis Services
TAIBU Community Health Centre
27 Tapscott Road, Unit 1
Scarborough, ON M1B 4Y7 Email:

No telephone enquiries. TAIBU CHC thanks all applicants for their interest. However, only those persons selected for an interview will be contacted.

TAIBU Community Health Centre is an equal opportunity employer and applicants from racialized and marginalized communities are strongly encouraged to apply.

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