Medical Device Technical Support Specialist

1 week ago


Richmond Hill, Ontario, Canada Amico Full time

Medical Device Technical Support Specialist - Amico Clinical Solutions

Richmond Hill, ON

Position Summary:

Technical support specialists are responsible for helping customers resolve technical issues they encounter with products or services.

Job-specific Duties and Responsibilities:

  • Flexibility to travel to provide technical support services to customers.
  • Provide guidance on claims within warranty.
  • Troubleshooting and repairing parts from RGA returns.
  • Collaborate with engineers to troubleshoot products for improvement.
  • Escalate complex issues to Technical Support Manager and Engineers.
  • Maintain accurate and precise documentation.
  • Create Service & RGA documents/reports.
  • Respond to service calls in a timely manner as per internal SOPs.
  • Comply with internal Standard Operating Procedures.
  • Comply with Health & Safety policies.
  • Other tasks as delegated by the Technical Support Manager.

Required Skills and Qualifications:

  • Organization
  • Timemanagement
  • Communication (written & verbal)
  • Computer
  • Attention to detail
  • Multitasking
  • Problemsolving
  • Critical thinking
  • Patience

Education and Experience:

  • Postsecondary education in Electronics Technology, Technical Service, or equivalent.
  • Previous Medical Device industry experience is an asset.
  • 23 years of customer support experience.
  • 34 years of technical support experience.


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