Supply Chain Systems Analyst

2 weeks ago

Toronto, Ontario, Canada Lifelabs Full time
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years.

Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada.

The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust.

Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.


Reports to:
Manager, Logistics and Technology Solutions

Purpose of the Role The Logistics Network Analyst (LNA) will support the logistics operation through their thorough understanding and use of the various logistics software applications.

They will work with the logistics management team to ensure routes are kept up to date, provide troubleshooting support, as well as development of KPI's and additional analytical and reporting support.

They will also play and active role in projects, process improvements and further technology initiatives.

LifeLabs Logistics operates a national network of courier routes that connect both our external and internal clients, transporting specimens, supplies and medical report delivery while joining front-end collection to laboratory destination end-points.

To continuously serve each of our clients effectively, we strategically build, maintain, and communicate network updates that embrace quality with both service and cost optimization.

This is a Temporary Full Time role for Maternity cover based at 100 International Blvd, M9W 6J6.

The LNA will support with the maintenance and design of the logistics courier network and related master routing database.


  • The LNA will work closely with the logistics management team to oversee national route updates, support new business requests (NBR's), operational reporting, and troubleshooting both software/hardware related issues (including engaging directly with our vendors).
  • Responsible for KPI development and working with logistics managers nationally through the utilization of logistics reporting to resolve operational gaps indicated by the system.
  • Utilize and exercise emerging Logistics Software Applications supporting Route Optimization and Transportation/Event Management Systems.
  • Facilitate the configuration, assignment, repair, and asset control of related scanner/device hardware for the network.
  • Report on service and quality standards.
  • Partner with Logistics Managers nationally to develop and execute the Business Recovery Plan (BRP) preparedness of self and team.
  • Play an active role in the development and deployment of technology related solutions that improve the logistics operations.
  • Makes recommendations on the development and implementation of process improvements aligned to Lean initiatives.
  • Provide additional analysis and analytical support for the logistics team.
2 year College Program (or equivalent experience) - Supply Chain, Engineering or Computer Science would be considered an asset
-3+ years' experience in logistics and/or IT

  • Intermediate skills with MS Office suite
  • Must have experience with Descartes Route Planner software
  • Flexible to visit logistics hubs within GTA
  • At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.
LifeLabs' Accessibility Policy
, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
Vaccinations are highly encouraged at LifeLabs'.

Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service.

Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.

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