Application Consultant

1 week ago

Oshawa, Ontario, Canada Lakeridge Health Full time

Application Consultant
Application Consultant - Sharepoint

IT Applications

Information Technology

Regular Full Time

Days, Evenings, and On-Call - 8 Hour Shifts (Subject to Change)

Lakeridge Health Oshawa

Salary $ $49.49 per hour

Vacancy

Job Description:

Duites/Responsibilities:

  • Provide exceptional customer service by accurately and effectively responding to service and incident tickets in the Manage Engine ticketing system and providing followup as needed.
  • Prioritize requests to ensure that critical requests are addressed based on their severity.
  • Actively own, troubleshoot and resolve end user incident requests within established SLAs.
  • Liaise and work with colleagues (tier 1, 2, and 3 analysts).
  • Engage and work with various software vendors for any issues if additional assistance is needed.
  • Communicate through the ticketing system with end users and team members to keep apprised of status or next steps.
  • Ensure timely completion of assigned project tasks, milestones, and deliverables.
  • Ensure documentation is prepared and presented when moving project to Operational status
  • Monitor and act on improving quality of service and work processes;
  • Other duties as required.

Qualifications:

  • Computer Sciences or Information Sciences Diploma (or related field) required
  • Computer Science Degree (or related field) preferred
  • ITIL Foundation V4 certificated preferred
  • 5+ years in an IT environment
  • Strong technical knowledge of network and PC operating systems, including Microsoft Server 2012, Microsoft Server 2014, Windows 7, Windows 10, and Office 365;
  • Application support experience with Microsoft SQL, Microsoft Exchange, Microsoft SharePoint, VMware;
  • Strong technical knowledge of current network hardware, protocols, and standards.
  • Recent experience with TCP/IP network interface/Web technology, and Active Directory services and system as it relates to solving basic connectivity problems.
  • Experience using MS SQL Server Management Studio and other query tools including ODBC, T-SQL to build extractions, crosswalk tables and administer databases;
  • Knowledge of stored procedures, triggers, indexes, data types, table structures, and database design principles;
  • Familiar with Enterprise networking and domain concepts including TCPIP and ports, Active Directory objects/permissions;
  • Experience with HL7 development platforms/engines (preferably Rhapsody);
  • Knowledge of HL7 standards, FHIR, SOAP and RESTful web services;
  • Knowledge of applicable data privacy practices and legislative compliance;
  • Knowledge of ITIL process and practices
  • Familiar with Enterprise Architecture
  • Experience with centralized Interface Engines;
  • Experience designing and documenting specifications from information gathered during business analysis and process reviews using tools such as Visio & MS Office Suite
  • Exceptional knowledge of healthcare technology environment (Meditech & EPIC Systems) is an asset;
  • Knowledge of applicable data privacy practices and laws;
  • Ability to conduct research into softwarerelated issues and products;
  • Proven analytical and problemsolving abilities;
  • Ability to effectively prioritize and execute tasks in a highpressure environment.
  • Knowledge of the IT Service Management cycle
  • Incident Management, Problem Management, Change Management, etc. is an asset
  • Superior verbal and written communication skills including the ability to present ideas in businessfriendly and userfriendly language;
  • The capacity to mentor and direct others and the ability to present and offer education sessions;
  • Strong customer service orientation and interpersonal skills;
  • Highly selfmotivated and directed;
  • Flexible and adaptable in regard to learning and understanding new technologies;
  • Ability to work both independently and in a teamoriented, collaborative environment,
  • Demonstrated commitment to our core values of Inclusion, Compassion, Innovation, Teamwork and Joy;
  • Demonstrated understanding of and commitment to Lakeridge Health's comprehensive safety programs and practices including staff, patient and environmental safety and participation in regular inservices in this area; and;
  • Proven good attendance record with capability of maintaining this same standard;

Conditions of Employment:
The terms and conditions of employment are in accordance with Lakeridge Health's policies and procedures.

Lakeridge Health thanks all applicants, however, only those selected for an interview will be contacted.


Successful External applicants must provide a satisfactory Criminal Investigation Reference for the vulnerable sector, dated within the past six (6) months.


Accommodation will be provided in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Applicants need to make their needs known in advance.

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