In-hospital Replenishment Team Lead, Lower Mainland

2 weeks ago

Surrey, British Columbia, Canada PHSA Full time

In-Hospital Replenishment Team Lead, Lower Mainland
PHSA Corporate

Surrey, BC


The In-Hospital Replenishment Team Lead is responsible for providing leadership and management of human, financial and material resources for area supply, internal transportation, receiving and customer services.

This position is accountable for the day-to-day operations, monitoring, coordinating, controlling and administering inventory replenishment and delivery services. Provide leadership for In-Hospital Replenishment related projects and other change initiatives.

This role provides sound decision making and leadership in a challenging climate and on matters involving supply chain service needs and standards.


This position will be supporting Surrey Memorial Hospital, Jim Pattison Outpatient Care and Surgery Centre, as well as other sites/services.


What you'll do

  • Supervises designated staff by performing a variety of duties such as interviewing and making selection decisions, conducting performance reviews and addressing performance issues through intervention or counseling as required. Investigates work and staff issues and, where necessary initiates disciplinary action up to and including termination. Identifies development and training opportunities for staff and conducts related training and orientation for department staff as required.
  • Manages and coordinates the establishment of schedules, task assignments and allocation of staff hours and equipment to ensure compliance with departmental commitments. Responds to and resolves daily operational issues and ensures adherence to standards, guidelines, and procedures.
  • Evaluates operations and develops and implements improvement strategies in operating processes, equipment and facilities to maximize productivity, storage and service levels for assigned functions.
  • Develops monitors and updates quality improvement initiatives to ensure service quality standards are maintained.
  • Coordinates and monitors PAR stock levels and movements to ensure optimum level of stock. Identifies excesses to inventory objectives and develops a plan to remediate. Identifies efficiencies and promotes optimal use of resources.
  • Diagnoses service level failures and takes corrective action to prevent reoccurrence. Develops and implements procedural changes and provides guidance to staff on new processes.
  • Ensures that materials and requirements meet established standards and applicable policies, practices and procedures are understood and followed by maintaining business relationships with vendors and service representatives.
  • Prepares operational reports and analyses setting forth progress, adverse trends and recommendations and conclusions. Keeps abreast of industry trends and developments relating to the receiving and distribution of merchandise.
  • Assists in the preparation of the annual operating budget for the area of responsibility; monitors and ensures expenditures are within approved budgets.

What you bring

  • A level of education, training, and experience equivalent to a Bachelor's Degree in a related discipline plus applicable designation related to logistics or equivalent five (5) years' related experience at a management level covering a broad spectrum of Materiel Services functions with emphasis on supply chain management and/or logistics.
Skills & Knowledge

  • Ability to manage clinical customers and stakeholder relationships.
  • Ability to effectively engage vendors, external service providers, and peer managers at other Health Organizations.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills and the ability to work effectively will all levels of staff. Ability to solve daytoday operational issues and take prompt actions on addressing product shortages and demands.
  • Ability to exercise judgment on working within or outside of established processes and procedures.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families.

Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future.

That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.


  • Join one of BC's largest employers with provincewide programs, services and operations offering vast opportunities for growth, development, and recognition programs that honour the commitment and

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