Part-time Enrolment Officer

7 days ago


Kitchener, Ontario, Canada Conestoga College Full time

Requisition Details:

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Job Title:Part-time Enrolment Officer (2 Vacancies)**:

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Requisition #:24-0232**:

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Campus: Doon

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Department: Enrolment

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Payband: H

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Starting Rate: $35.14

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Hours/Week: up to 24

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Posting Date: Monday, March 4, 2024
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Closing Date: Sunday, March 10, 2024 at 11:59 PM EST
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Vacancy Type: Support Staff
  • Parttime Temporary
Support Staff Temporary Part-time Position (April January 2025)


The Enrolment Officer works as a member of the Records and Registration team which is an integral part of the Registrar's Office.

The incumbent performs a wide variety of routine, non-routine and complex tasks related to the creation, maintenance, and verification of student records for a specified group of programs.

It is expected that the incumbent maintains the Office of the Registrar's values of respect, quality, and integrity.

Responsibilities:

  • Creating student enrolment records to support registration ensuring accuracy and adhering to established guidelines
  • Analyzing international student visa documents to determine incountry eligibility
  • Developing and producing tailored correspondence for immigration offices and other third parties to support international student's enrolment, and registration activities
  • Developing and producing customized correspondence to students with exceptional circumstances not covered in standard enrolment and registration letters
  • Reviewing and processing requests for changes of personal data (name change, gender change, and SIN change) through reviewing and verifying legal documentation to determine the validity of the request and facilitate the change
  • Analyzing and processing course adds/drops, section changes and block changes through the Laserfiche system and consulting with the academic area to resolve conflicts or incomplete information; Frequently liaise with Scheduling to obtain required block space
  • Receiving and evaluating block exemption requests to assess the accuracy of student registration in situations of advanced standing based on prior learning
  • Receiving, evaluating, and processing withdrawals and discontinuance forms from established guidelines using knowledge of program/course delivery and enrolment data
  • Advising students on full or parttime status which requires course load calculations based on the number of courses or total course hours
  • Investigating and responding to client complaints
  • Analyzing and processing missing prerequisite reports based on established guidelines
  • Communicating and informing faculty regarding student records, system routines, and college policy and procedures as it relates to awards, academic standing, academic decisions
  • Processing transcript requests received through Laserfiche which flows through an API to MyCreds
  • Troubleshooting issues due to shares not working, transcript not available or having errors, login and payment issues within the MyCreds software/system
  • Advising Program Coordinators, Chairs or Deans on program cohort dates
  • Advising program representatives of issues relating to student registration
  • Collaborating with student services and academic area staff for special timetabling and parttime registration guidance
  • Reviewing the Enrolment process with the Associate Registrar and making recommendations for implementing and refining registration procedures and systems
  • Liaising with the International Admissions office on registration/program status
  • Identifying and developing solutions for issues due to incorrect loading of

Program Campus Offerings:
start dates, end dates, delivery patterns, and sessions

  • Collaborating with Admissions, International Office, Statistical Officers, and Financial Aid as required to ensure accurate student registration, billing, and valid visa information.
  • Verifying the Program Campus Offering was loaded correctly, such as intake levels, cost centre, delivery pattern, start dates, campus, and making corrections
  • Loading new cohorts and modifying existing cohorts in SIS ensuring accurate entry of start and end dates, convocation date, total number of weeks, delivery pattern, and etext for the Stats department to add tuition and fee information, scheduling can do sectioning and timetabling, and various ministry reports can be generated and submitted to the ministry
  • Maintaining and updating the Program Role Person Tool in the SIS Tools tab. i.e., Linking an Enrolment Officer to the specific program for the Credit Transfer Report and Correspondence Tables.
  • Checking and verifying the accuracy of student fees and initiating fee adjustments, if required
  • Communicating and advising fees staff regarding student registration and status
  • Assisting with the release of student refunds, through student status updates
  • Supporting students by advising them on how to confirm their invoices and pay fees

Qualifications:

  • Twoyear Diploma in Business Administration, Communications,


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