Operations Service Supervisor

2 weeks ago

Toronto, Ontario, Canada Prometric Full time
Company Description

Job title:
Operations Service Supervisor (Temporary Maternity Leave Replacement )

Reports to:
Senior Manager, Channel Engagement

Department:
Test Centre Operations

Location:
Hybrid, 75% at the facility (180 Dundas St. West Suite 301, Toronto, ON M5G 1Z8) and required on training and administration dates

Start date:
ASAP.

Position status:
Full-time, Contract

Position Summary


Under the supervision of the Senior Manager Channel Engagement, coordinates the planning, administration and execution of CMTO OSCE certification examinations.

This role collaborates with the Content Specialist to ensure that exam content development and exam delivery activities are effectively planned and executed.


Responsibilities:

Responsibilities include but are not limited to the following:

  • Oversee OSCE facility and all day-to-day operations.
  • Manage employees (SMEs, Examiners, Standardized Clients).
  • Conduct recruitment, provide training to new employees relating to onboarding and Prometric systems.
  • Manage employee schedule, assign shifts and station assignments, ensure staff attend all scheduled shifts, find staffing replacements and use contingency staffing when needed.
  • Plan, budget and schedule annual OSCE training, including creating communications for employees.
  • Maintain supplies and inventory of all consumable and nonconsumable items.
  • Maintain security of all exam materials.

Qualifications:

Academic:

Experience and Abilities:

  • Organizational, time management and planning skills and proven ability to manage and deliver on competing priorities.
  • Critical thinking, judgment and problemsolving.
  • Communication skills: strong verbal and written, ability to convey complex messages in plain language.
  • Interpersonal skills: collaboration and relationship management skills, ability to influence without formal authority.
  • Selfstarter, ability to work with mínimal supervision.
  • Strong attention to detail.
  • Flexible, resilient, and resourceful in dealing with unexpected complications or challenges
  • Continuous improvement mindset.
  • Proficient in the use of technology in daily work (Microsoft Office suite, databases, records management systems).
  • Fluency in French considered as asset.
Other Requirements

  • Canadian citizenship, Canadian permanent residence, or permit to work in Canada.
Prometric is an equal opportunity employer committed to diversity and inclusion.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other factors considered discriminatory.

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