![Finance Professionals Inc.](https://media.trabajo.org/img/noimg.jpg)
Lead UX/UX Researcher H/F
2 weeks ago
Location:
Hybrid (Downtown, Toronto)
Our client a leading financial institution in Downtown Toronto is looking for aLead Employee Experience Designertotransform the employee experience and supercharge the 'Human' in Human Resource.
Provide strategic experience design framing, planning and support to partners with the goal to design employee experiences and solutions that sit at the sweet spot of end-user desirability and business impact.
Plan and support employee-centered design research activities to define current state areas of opportunity and map ideal future experiences.
Work closely with leadership, fellow designers, and the broader HR team to provide direct guidance, expertise and coaching on experience design leveraging our employee experience design process and standards.
Be a champion for employee-centered business relevant solutions that resonate with users and drive desired performance and outcomes to achieve business impact.
Develop and deliver strategic presentations to tell compelling stories, which include writing, thoughtful image finding, and designing visual information in a digestible and engaging way.
Demonstrable experience in creating strategy for design and delivery to empower the business, while keeping user needs at the core.
Technically proficient with a variety of Design methodologies, including Service Design, UX Research, workshop design & facilitation, and UX/UI.
Ability to comfortably switch between the details of the data and the bigger picture.
Ability to create, sell and execute design strategy and research approaches appropriate to the scope of a given engagement.
Design process expert that coaches teammates in times of ambiguity and defines milestones and activities to move the work forward.
Establishing trust and building environments where employees feel safe to share experiences.
Strong project management and stakeholder management capabilities.
Bilingual (French and English)
Good stakeholder management
Graduate degree in Design, Psychology, Human Factors, Industrial Design, or comparable work experience.
We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.
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