Bilingual Parts Advisor

1 week ago

Ottawa, Ontario, Canada Choquette CKS Full time

Bilingual Parts Advisor (French and English)

This position offer the opportunity to thrive in two different areas; Customer Service and Creation of Quotes The perfect combination

In the role of Bilingual Parts Expert, the primary responsibility is selling the right parts to customers in a professional and timely manner, regardless of their geographic location. Effective service is achieved by quickly and accurately assessing the customer's needs, researching, ordering, and ensuring delivery of the required parts. As the face of the company, a Parts Expert plays an important role as they deliver professionalism, competence, and care that the customer experiences firsthand. In-person customer service for parts counter sales may also be involved.

In the role of Bilingual Parts Technical Specialist (PTS), the primary responsibility is maintaining positive relationships with service technicians, service team and manufacturers for parts identification, creating estimates, and problem solving. The Service Support Technician must thrive in an extremely fast-paced work environment with high deliverables. In-person customer service for parts counter sales may also be involved.

A Typical Day : Parts Expert

  • Manage, with the other team members, the inbound/outbound calls in a courteous, customer oriented manner
  • Research part manufacturers, manuals and be able to identify commercial food equipment parts to better assist customers
  • Listen to and understand customer needs and be able to provide quotes over the phone or at the counter
  • Process customer purchase orders through the computer system, ensuring accuracy
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Maintain strong relationships with the customers and manufacturers
  • Act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills while speaking with irate customers to reduce escalation and increase customer satisfaction
  • Other duties as assigned

A typical Day : PTS

  • Generates Estimates for Technician Group
  • Emails estimates to customers and provides follow up communication to maximize conversion rate
  • For COD customers, generates service order part numbers from estimate and obtains prepayment
  • Engages with Technician group in determining the required parts for service orders
  • Research part manufacturers, manuals, and diagrams to be able to identify commercial food equipment parts to better assist customers
  • Verifies and updates accurate part information (serial numbers, models, etc.) for customer accounts
  • Liaises with service technicians and manufacturers for technical support calls
  • Listen to and understand customer needs and be able to provide quotes over the phone or at the counter
  • Issues purchase orders for material and part pick-ups from local suppliers
  • Sources parts from equipment manufacturers, distributors, local suppliers, and fabricators
  • Be proactive in following up with customers to discuss the status and progress of purchase orders and parts research
  • Other duties as assigned

To Land This Opportunity

  • Minimum high school graduation required
  • 1 to 3 years of customer service experience
  • Fluency in French
  • Previous experience in a role that involved parts and/or online and catalog research, and hands-on experience working with equipment and/or machinery would be considered an asset
  • Experience using: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
  • Strong data entry skills and proofreading abilities
  • Ability to work in a fast paced environment
  • Team orientated and customer service approach to work
  • Strong time management, organization and multitasking abilities
  • Excellent communication skills over the phone, in person, and through email

Join our Team Now Send us your resume.

Please note that some interviews will be conducted in French.

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