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Senior Claims Advocate

3 months ago

Montreal, Canada Marsh Full time

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In todayâs increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

Marsh is seeking a candidate for the following position:


Senior Claims Advocate

What can you expect?

  • Marsh is seeking a senior claims advocacy professional to join our Montreal Claims Team.

  • Marsh is willing to consider residency in various jurisdictions across Eastern Canada.  

  • The Senior Claims Advocate is responsible for facilitating loss management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims.  

  • Reporting directly to the Eastern Claims Leader, this position requires a professional with substantial experience in client claims advocacy, insurer claim examination and or third party claim adjusting.  

  • This individual will be technically focused and able to drive initiatives to handle complex claims across multiple lines of insurance.   

  • In-depth knowledge of Insurance Markets and their claim resolution procedures is a requirement for this hire

What is in it for you?

  • Work for a global company with excellent benefits and a dynamic culture.â¯Â 

  • Excellent growth/advancement opportunity.â¯Â 

  • Workâ¯with collaborativeâ¯successfulâ¯colleaguesâ¯whoâ¯truly care about the work and each other while maintaining work life balance.â¯Â 

We will count on you to:

  • Having ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.

  • Analyzing loss details to determine appropriate policies and coverage.

  • Driving the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.

  • Interacting closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.

  • Having a strong focus on clients and providing value-add claim services

  • Working closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.

  • Providing support to Broking teams by participating in the creation of client specific claim protocols.

  • Monitoring insurer responses to reported claims and engaging with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.

  • Liaising and working closely with other claims team members to develop claim management best practice.

  • Drafting communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process.

  • Building relationships with key stakeholders both internally and externally.

  • Providing technical claim assistance, leadership and mentoring to colleagues.

What you need to have: 

  • Minimum 7 yearsâ experience in a commercial claims environment either at the adjustor, carrier, legal or brokerage level

  • University degree or College certification

  • CIP, CAIB, CRM, LL.B, all assets

  • In-depth understanding of relevant insurance law and claim litigation procedures

  • Direct involvement with large, complex, casualty and property losses

  • Strong carrier relationships and detailed knowledge of insurance market claim procedures

  • Claim Adjusting license (AMF)

  • Perfectly bilingual, spoken and written ( French and English)

What makes you stand out:

  • Motivated, independent, self-starter capable of working in a dynamic, fast paced team environment

  • Technically strong in all lines of Property & Casualty insurance

  • Excellent written, presentation and communication skills

  • Strong negotiation skills and ability to develop claim strategies

  • Works well under pressure and is accountable for deliverables

  • Ability to build strong professional relationships

  • Understanding of risk and mitigation strategies

  • Proficient in Microsoft office applications

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individualâs particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

Marsh est un chef de file mondial dans le domaine du courtage dâassurance et de la gestion des risques. Nos experts, présents dans plus de 130 pays, traitent tous les aspects du risque dans différents secteurs dâactivité en vue dâaider les clients à prévoir, à quantifier et à mieux comprendre lâéventail des risques auxquels ils sont confrontés. Dans le contexte actuel de plus en plus incertain des affaires mondiales, Marsh aide ses clients à prendre leur essor et à maintenir leurs activités.

Marsh est à la recherche dâun candidat en vue de pourvoir le poste suivant :


Consultant Senior au Service des sinistre

à quoi pouvez-vous vous attendre?

  • Marsh est à la recherche dâun consultant en réclamation sénior pour son équipe du département des réclamations de Montréal.
  • Le candidat pourrait être basé dans une autre province de lâEst du Canada.  
  • Le consultant doit faciliter la gestion des sinistres en fonction des paramètres opérationnels définis de lâéquipe du service des réclamations afin que les clients obtiennent un règlement équitable rapidement.  
  • Le candidat relève directement du Directeur du département des réclamations de lâEst du Canada et doit posséder une expérience considérable en traitement des demandes de règlements des clients, en examen des demandes de règlements pour les assureurs, ou encore à titre dâexpert en sinistres pour des tiers.  
  • Le candidat doit mettre lâaccent sur lâaspect technique et diriger des initiatives visant à gérer des demandes de règlement complexes pour différentes branches dâassurance.   
  • Le candidat doit posséder des connaissances approfondies des marchés de lâassurance et des procédures en matière de réclamation dans toutes les lignes de risque.

Que vous apportera ce poste?

  • Vous travaillerez pour une organisation dâenvergure mondiale qui offre dâexcellents avantages sociaux et une culture dâentreprise dynamique.â¯Â 
  • Vous bénéficierez dâexcellentes occasions de perfectionnement et dâavancement.â¯Â 
  • Vous ferez équipe avec des collègues compétents, passionnés par leur travail et soucieux les uns des autres, tout en préservant lâéquilibre entre votre vie professionnelle et votre vie personnelle.â¯Â 

Voici ce que nous attendons de vous :

  • Prendre part à la gestion des réclamations, à lâanalyse des couvertures, à la résolution de problèmes et aux stratégies de règlement pour et avec les clients.
  • Analyser les détails du sinistre afin de déterminer les polices et les protections appropriées.
  • Diriger le processus de réclamation pour les clients en participant aux discussions sur la stratégie à cet égard, afin de faire évoluer le dossier et de résoudre la demande de façon équitable.
  • Interagir étroitement avec les équipes clients internes et les autres consultants en réclamations afin dâaméliorer lâexpérience client en matière de demandes de règlement.
  • Ãtre fortement orienté vers la satisfaction des clients et proposer une valeur ajoutée en matière de réclamation.
  • Travailler en étroite collaboration avec les groupes de direction internes et externes pour quâils comprennent mieux comment clôturer les réclamations rapidement et ainsi réduire les risques pour Marsh.
  • Venir en aide aux équipes du courtage en prenant part à lâélaboration de protocoles de gestion de réclamation pour nos clients
  • Surveiller les réponses des assureurs à lâégard des réclamations rapportées et communiquer avec les assureurs et leurs réviseurs et autres professionnels afin de favoriser une résolution rapide et harmonieuse des réclamations.
  • Assurer la liaison et travailler en étroite collaboration avec les autres membres de lâéquipe du service de lâindemnisation afin dâélaborer des pratiques exemplaires en matière de gestion des réclamations.
  • Rédiger des communications à lâintention des clients et/ou des assureurs et passer en revue les documents préparés par les clients, afin de faciliter le processus des réclamations.
  • Ãtablir des relations avec les principales parties prenantes, tant à lâinterne quâà lâexterne.
  • Fournir des services dâassistance technique en matière de réclamation, ainsi que de lâencadrement pour les collègues tout en faisant preuve de leadership.

Compétences recherchées : 

  • Licence dâexpertise en règlement de sinistres (AMF)
  • Au moins 7 ans dâexpérience en réclamation dâassurance des entreprises, soit en tant quâexpert en sinistres, fournisseurs, ou membre dâune équipe juridique ou de courtage.
  • Diplôme universitaire ou certification dâétudes supérieures
  • Titre de PAA, de CRM ou LL.B, sont tous des atouts
  • Compréhension approfondie du droit des assurances et des procédures de règlement des sinistres
  • Participation directe à des dossiers de demandes de règlement importants et complexes en matière dâassurance de dommages et de biens
  • Relations étroites avec les assureurs et connaissance détaillée des procédures de demande de règlement dans le marché de lâassurance
  • Parfaitement bilingue, Oral et écrit (français et anglais)

Ce qui vous permettra de vous distinguer :

  • Motivation, autonomie, esprit dâinitiative, capacité à travailler en équipe dans un environnement dynamique et qui évolue rapidement
  • Compétences techniques dans toutes les branches de lâassurance de dommages
  • Aptitudes marquées en rédaction, ainsi que pour les présentations et la communication
  • Solides compétences en matière de négociation et capacité à élaborer des stratégies pour les demandes de règlement
  • Capacité à bien travailler sous pression et à sâacquitter de ses responsabilités quant aux livrables
  • Capacité à établir des relations professionnelles solides
  • Compréhension des risques et des stratégies dâatténuation
  • Maîtrise des applications Microsoft Office

Marsh est le chef de file mondial des services de gestion des risques et de courtage dâassurances. Comptant plus de 45 000 employés dans plus de 130 pays, la Société offre à ses clients commerciaux et particuliers des solutions de gestion du risque et des services-conseils axés sur les données. Marsh est une société de Marsh McLennan (symbole MMC à la Bourse de New York), la plus importante société de services professionnels dâenvergure mondiale dans les domaines du risque, de la stratégie et du capital humain. Comptant un chiffre dâaffaires annuel de plus de 20 milliards de dollars, Marsh McLennan aide ses clients à sây retrouver dans un environnement de plus en plus dynamique et complexe par lâintermédiaire de quatre sociétés de premier ordre : Marsh, Guy Carpenter, Mercer et Oliver Wyman. Pour obtenir de plus amples renseignements, consultez le site marshmclennan.com ou suivez-nous sur LinkedIn et Twitter.

Marsh McLennan sâengage à maintenir un environnement de travail diversifié, inclusif et flexible. Nous cherchons à attirer et à fidéliser les meilleurs candidats, quels que soient leur âge, leur handicap, leur origine ethnique, leurs obligations familiales, leur orientation sexuelle, leur identité de genre, leur état civil, leur nationalité, leur situation familiale, leur statut social ou personnel, leur appartenance politique, leur race, leur religion et leurs convictions, leur sexe ou leur genre, leur orientation ou leur expression sexuelle, la couleur de leur peau ou toute autre caractéristique protégée par les lois applicables.

Conformément à la législation applicable, Marsh McLennan offre des mesures dâaccommodement raisonnable, tant que cela ne constitue pas une contrainte excessive pour la Société, à tout employé ou employé potentiel qui en fait la demande, et ces mesures tiennent compte des restrictions et des limitations propres à chaque personne. Si vous avez besoin de mesures dâaccommodement précises en raison dâun handicap ou dâun besoin médical, nâhésitez pas à communiquer avec TANA@mmc.com.

Marsh McLennan est résolument en faveur du travail hybride, qui offre la flexibilité du travail à distance et les avantages de la collaboration, des relations et du perfectionnement professionnel au bureau. Tous les employés de Marsh McLennan doivent se présenter à leur bureau local ou travailler sur place avec les clients au moins trois jours par semaine. Les équipes au bureau choisiront au moins une « journée dâancrage » par semaine pendant laquelle tous leurs membres seront physiquement présents.