Reservations Manager

3 weeks ago

Campbell River, Canada Naturally Pacific Resort Full time
The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role
As a key member of our team the Reservations Manager will be responsible for overseeing the daily operations of the Reservations department. They will be responsible for the daily operations in the Reservations department. The Reservations Manager will ensure the highest level of hospitality in the department when interacting with our guests. They will be a hands-on leader whose team will be responsible for guest interactions when booking their stay. The ideal candidate will have leadership and hospitality experience.

Your contributions to the team include:
  • Oversee Reservations activities to ensure consistent and exceptional service techniques for guest bookings.
  • Provide extensive knowledge of the Resort and its facilities as well as local attractions and events to ensure a memorable experience for guests.
  • Additional tasks and duties as assigned.
A few things we are looking for in a new team member:
  • 1-2 years in a leadership role
  • 3+ years of yield and revenue management experience
  • 1-2 years of hospitality experience
  • Experience with hotel PMS (Opera, Maestro, etc.)
  • High level of attention to detail and enthusiasm to develop your knowledge and the team.
  • Experience using yield management strategies to maximize business performance.

Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.
  • Comprehensive employer paid health, vision, and dental coverage for you and your family.
  • Access to ongoing training and development opportunities to support your career growth and advancement within the company.
  • Employee and Family Assistance Program.
  • Discounts on various resort amenities and services such as food, golf, retail, and spa.
  • Support for your health and wellness goals.
  • Registered Pension Plan (RPP) eligibility after 1 year.
  • Accommodations available for qualifying candidates.
We are committed to fostering a positive and supportive work environment where our employees feel valued, respected, and motivated to excel. We believe that by investing in our team members' well-being and professional development, we can collectively achieve success and create a thriving and fulfilling work environment.

The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific's 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

Thank you and we look forward to receiving your application

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