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Application Services Manager

3 months ago

Whitehorse, Canada Northwestel Full time

Reporting to the Associate Director, Enterprise Application Support, the Application Services Manager is a people leadership and senior technical role responsible for the end to end performance of IT Services. The Application Services Manager is accountable to the business user groups for the performance of IT applications and services; and, ensures the right work is getting completed in an efficient manner. This scope includes asset lifecycle management, vendor management, incident and request management, application maintenance and development project work. This position provides technical expertise, coaching and leadership for a team comprised of Analysts - Business Systems, Billing Analyst and EAS Technicians.

This position has the following direct reports:

  • Analyst - Business Systems
  • Billing Analyst
  • EAS Technicians
Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities
  • Facilitate and collaborate with various Business Groups and establish the prioritization and delegation of work.
  • Translate corporate and unit objectives down to concrete work deliverables.
  • Ensure work assignments and operational routines are completed and meet the customer expectations.
  • Manage the end to end availability and performance of the service and prioritize service improvement initiatives.
  • Responsible for Incident Management as needed during application outages or cross-application incidents.
  • Contribute both expertise and resources to project implementation.
  • Provide technical expertise, coaching and leadership to staff and project teams as needed.
  • Responsible for helping to meet expense budget targets.
  • Lead a team of direct reports; performing full leadership duties including performance monitoring and feedback, recruitment, coaching, corrective action, performance improvement plans and attendance management.
  • Other duties as required in operations, support and application change initiatives.
Knowledge and Skills Required
  • Degree in Computer Science or related discipline with a minimum of five (5) years of related experience, or a Diploma in Computer Science or related discipline with a minimum of seven (7) years of related experience.
  • Minimum 3 years' experience in application support and development, preferably focusing on one or more enterprise applications supporting Northwestel or other IT or telecom sector organizations.
  • Leadership experience in either a direct or indirect capacity is required.
  • Strong project and time management, analytical, communication and organizational skills.
  • Demonstrate a level of expertise in at least one of the following technical areas:
  • Some Knowledge in relational databases: Oracle, MSSQL.
  • Expertise with Windows Office 365
What We Offer You
  • Health & Wellness Benefits, Pension Plan, Discounts
  • Team Incentive Bonus
  • Paid Vacation with a Vacation Travel Allowance
  • Work-Life Balance
  • Community Involvement
Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.