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Loss Prevention Investigator

4 months ago

Toronto, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Our Loss Prevention Investigators protect and maintain the company assets while securing a safe environment for our clients and associates, this includes (but is not limited to) the following responsibilities:

  • Open and close the store as scheduled following all Holt Renfrew procedures
  • Perform assigned operational and inventory control audits along with follow up to ensure compliance
  • Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles
  • Perform routine floor walks and inspections to maintain business continuity and integrity
  • Maintain a high level of confidentiality
  • Observe and dispatch by monitoring CCTV systems
  • Conduct internal and external investigations as required
  • Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation
  • Testify at criminal proceedings as appropriate
  • Comply with all Health & Safety policies and requirements
  • Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting
  • Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires.
  • Perform other duties as assigned

The ideal candidate:

  • Has at least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment
  • Must produce upon hire, hold, and maintain in good standing; a valid provincial security license
  • Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s)
  • Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner
  • Previous investigative and interview training an asset
  • Problem solving and de-escalation skills an asset
  • Maintains clear field notes and daily communication logs
  • Maintains thorough, clear, and precise investigation reports

The measure of success:

  • Contribution to controlling losses due to internal/external theft, fraud or accident
  • Individual objectives linked to the achievement of department goals
  • Reach short and long-term career goals through Independent development

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.