Customer Care

4 weeks ago

St John's, Canada PAL Airlines Full time

Customer Care & Reservations Agent
At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team

We are currently seeking Customer Care & Reservations Agents to join our team.

Job Duties:

  • Quote fares and book flights for customers;
  • Ticketing support;
  • Provide customers with necessary information connected with flights;
  • Communicate with customers to determine individual needs;
  • Address Customer Service issues with empathy and understanding;
  • Provide general information on PAL Airlines policies and procedures;
  • Must make use of excellent communication and sales skills;
  • When necessary, identify and implement solutions to meet evolving industry and customer needs;
  • Other assigned duties as required.

Qualifications:

  • Completion of secondary schooling in a related field Is preferred
  • 1+ years of customer service experience is required
  • Experience in Travel and Tourism is preferred

What we offer:

  • Travel privileges with PAL and its network
  • Comprehensive health benefits including medical, dental, vision, and life insurance
  • Defined Contribution Pension Plan
  • Employee Stock Purchase Plan
  • Employee Tuition Assistance Program
  • Employee and Family Assistance Programs

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

#PALAirlines

Qualifications
  • Aviation experience would be asset,
  • Ability to read and understand aviation weather products and aeronautical publications would be an asset,
  • Restricted radio Operator’s certificate would be an asset,
  • Excellent time management skills,
  • Ability to work in a fast paced, challenging environment,
  • Ability to effectively prioritize work.
Responsibilities
  • Monitor the progress of Type C Flights in accordance with established procedures and regulations,
  • Track Type B flights in accordance with procedures,
  • Provide a listening watch on radio communications and respond to radio transmissions directed to the Operations Centre,
  • Plan Type C flights in accordance with established procedures for pilot self-dispatch,
  • Initiate Airport Handling and ATS coordination as required,
  • Coordinate Medevac operations with all stakeholders,
  • Provide Crew notifications as required,
  • Advise appropriate Managers of deviations from SOPS or IRROPS,
  • Activate emergency response plan if required,
  • Update software, track forms, and complete reports,
  • Train new Flight Followers,
  • Validate log sheets,
  • Assist the on-duty Flight Dispatcher when able,
  • Other duties as assigned.

PAL Airlines is an Equal Opportunity Employer. Only those selected for an interview will be contacted.

  • Customer Care

    5 days ago

    St. John's, Newfoundland and Labrador, Canada PAL Airlines Full time

    Customer Care & Reservations AgentAt PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our...

  • Customer Care

    4 weeks ago

    St. John's, Newfoundland and Labrador, Canada PAL Airlines Full time

    Customer Care & Reservations Agent At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our...

  • Customer Care

    4 weeks ago

    St. John's, Canada PAL Aerospace Full time

    Customer Care & Reservations Agent At PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our...

  • Personal Lines Customer Care Specialist

    1 month ago

    St. John's, Canada CROSBIE JOB INSURANCE LIMITED Full time

    **Company description** Crosbie Job Insurance Limited is the product of two long-time Newfoundland families, the Crosbies and the Jobs. The company was purchased in September 1984, by Jim Crosbie, when it was known as Job’s Insurance. As a company that is the product of two traditional Newfoundland families, Crosbie Job has a vast background. Records...

  • Customer Correspondence

    4 weeks ago

    St. James, Canada Green Drop Lawn Care Full time

    **Job description** **Customer Correspondence Representative** As a leader in the Lawn, Tree, and Pest Industry Green Drop and Buzz Boss are currently seeking compassionate, motivated, positive individuals to join our seasonal customer care team. Positions are available for part time and full time with the potential to return from year to year, and...

  • Customer Care Representative

    4 weeks ago

    St. Catharines, Canada Connect Hearing Full time

    St. Catharines, CanadaCustomer Care Representative **Why Join Our Team** - We're growing! Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands.- Within a learning culture, you are empowered to be your best every day. We are committed to cultivating a...

  • Customer Care Representative

    4 weeks ago

    St. Catharines, Canada ServiceOntario Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Child Care Educator

    23 hours ago

    St. John's, Newfoundland and Labrador, Canada YMCA of Greater Saint John Full time

    Salary: The YMCA Southwestern New Brunswick is working hard to address the critical issue's facing the region; the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.The Y offers a...

  • Customer Service Representative

    23 hours ago

    St. John's, Newfoundland and Labrador, Canada GoodLife Fitness Full time

    CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)Who is a Customer Service Representative (Motivator)?The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe...

  • OMNI Customer Fulfillment Associate

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    2 weeks ago

    St John's, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Cashier/customer Service

    7 days ago

    St. John's, Canada Ches's fish and Chips Full time

    Full Job Description we are looking for someone energetic, have a flexible schedule, like a fast-paced environment, and can learn quickly, we want to hear from you! We are currently hiring a cashier with daytime and evening time availability (weekdays and weekends). Greet guests and advise on store's ordering products and services, handle transactions on...

  • Resident Care Attendant days Only

    4 weeks ago

    St. John's, Canada Tiffany Village Retirement Residence Partnership Full time

    Reporting to the Resident Care Manager, the incumbent is responsible for delivering holistic and resident centered care on a daily basis. The RCA provides personal and supportive care to residents to meet their physical, social and emotional needs. **Key Responsibilities**: - Fulfills the duties and responsibilities of a resident care attendant with a...

  • customer service agent

    4 weeks ago

    St. John's, Canada Kento Windows & Doors Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateComputer and technology knowledgeMS ExcelMS WindowsMS WordMS PowerPointMS OfficeSocial MediaTransportation/travel informationOwn transportationExperience1 year to less than 2 yearsHealth benefitsDental planHealth care planDurée de l'emploi: PermanentLangue de travail:...

  • custom tailoring shop manager

    1 day ago

    St. John's, Canada Avalon Tech & Tailor Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 38 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 3 years to less than 5 yearsWork settingSalesManagementTasksPlan and organize daily operationsManage staff and assign dutiesStudy market research and trends to determine...

  • nail care technician

    1 day ago

    St. John's, Canada Yes B'Y Nails LTD. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork settingBeauty shop or aesthetic serviceTasksMake custom designs for clientsProvide general information to customers on beauty productsApply or remove artificial nails and nail artClean, trim and polish nailsProvide gel and acrylic nail...

  • nail care technician

    1 month ago

    St. John's, Canada Luxury Nails & Spa LTD. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingEsthetician's salonBeauty shop or aesthetic serviceSpaTasksMake custom designs for clientsApply or remove artificial nails and nail artClean, trim and polish nailsProvide gel and acrylic nail extensionsProvide therapeutic foot massageSchedule and confirm...

  • Flooring Sales Associate

    1 month ago

    St. John's, Canada Crown Cabinets and Fireplaces Ltd Full time

    **About us** Crown Cabinets and Fireplaces Ltd is a small business in St. John'S, NL A1B 3P9. Our goal is to provide unlimited options for your custom build or renovation, helping you create exceptional living spaces... **Duties**: - Assist customers in choosing flooring by showing samples and providing design consultation - Answer phones, respond to...

  • Courtesy Shuttle Driver

    1 month ago

    St. John's, Canada East Coast Kia Full time

    **Responsibilities**: - Safely operate a shuttle vehicle to transport service customers to and from the dealership - Provide excellent customer service by greeting passengers - Maintain cleanliness and orderliness of the shuttle vehicle - Adhere to all traffic laws and regulations while operating the vehicle **Requirements**: - Valid driver's license...

  • Service Advisor

    6 days ago

    St. John's, Canada Toyota Plaza Full time

    Responsibilities: - Greet all customers promptly or, if unavailable, acknowledge their presence. - Assist customers with requests for repairs and maintenance for their vehicle. - Obtain customer and vehicle data. - Indicate on repair order the exact instructions and main reason(s) for service call. - Obtain customer’s written approval on all repair...