Guest Service Agent

4 weeks ago

Toronto, Canada Sodexo Canada Ltd Full time
  • Welcoming guests as they arrive at the property and making a positive first impression
  • Checking guests in, issuing cards, and showing visitors to their destination
  • Monitoring phones and e-mails to assist guests and address their questions before, during, and after their stay
  • Telling guests about special features, such as the spa, on-site restaurants, and any events
  • Addressing concerns or complaints and resolving issues by providing excellent service
  • Maintaining accurate records of guest interactions and transactions
  • Noting important details, such as allergies, special occasions, or room requests to accommodate guests
  • Coordinating with the maintenance and cleaning teams to ensure rooms and shared spaces remain tidy
  • Providing important safety and security information to guests and communicating with security if there are any issues or suspicious activity
  • Monitoring guest satisfaction and responding to or implementing feedback
  • Maintaining professionalism and being courteous while following the property's policies and procedures
  • Creating a welcoming environment to ensure a positive guest experience during their stay


Qualifications
  • At least 2 years' experience in a similar hospitality environment
  • Exceptionally service oriented with good communication and interpersonal skills
  • Well-organized multi-tasker
  • Software skills include Delphi, CVENT, Microsoft Office, Social Tables
  • Experience in meeting, bookings and hotel reservations processes and software
  • Must be a self-starter, able to take initiative, running projects from start through to completion with minimal oversight
  • Post-secondary diploma / degree in Hospitality Management is preferred

Value Behaviours:

Serving Clients and Customers

Clear and Strong Communication skills
Drive and Dependability
Providing Quality Services
Desire to ask "What's Next" and Continually Grow



Additional Information

· Flexible work environment

· Competitive compensation & great employee benefits 

· Training and development programs

· Countless opportunities for growth

· Corporate responsibility & sustainability

· Canada's Top Employers for Young People 2019 

· Canada's Best Employers by Forbes 2019 

· Diversity Inc. Top 50 employer 2019 

· And so much more

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class. 

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process. 

Pay Rate: $18.00 per hour,

Job Types: Full-time Permanent

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

Follow us on social media to see first-hand what we are all about

Instagram: @SodexoCanadaCareers

Twitter: @SodexoJobsCA

LinkedIn: Sodexo Canada Careers



Company Description

Sodexo is the global leader in services that improve Quality of Life in the corporate, education, healthcare, and remote site segments. An essential factor in individual and organizational performance. Operating in 67 countries, we serve over 100 million consumers each day through our unique combination of services. We pride ourselves on being committed to the highest standard of Employment Equity and Diversity as we deliver more than 850 food and facilities management solutions across 750+ sites.

Grow your career with a company that shares your passion  Sodexo Canada has the position you are looking for. One of our fast-paced dining outlets is looking for an energetic, cross trainable and courteous individual that will work as a Guest Service Agent - Full Time

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