Advisor - Sale support ( Payroll sector)

1 month ago

Montréal, Canada CGI Full time
CGI - Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our privileged relationships with customers; their satisfaction rate is also very high.
Every day our members help thousands of clients with payroll for their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with more than 600 professionals and more than 55,000 clients

We are looking for a reliable and motivated person. Are you ready to play a decisive role?
We are ready for you:
- Keep learning: we offer comprehensive and ongoing paid payroll training in Canada
- Work-family balance: a flexible weekday schedule
- Work environment recognized as one of the best in Canada (Best Workplaces certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, financial assistance for your employment-related studies
- Career development supported by a professional development plan
- Access to the share purchase plan, profit sharing plan from the first day
- Social benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

You will help people and be a positive influence. You will bring a human touch to the relationship between customers and the company and you will be their trusted advisor. During a typical day, you will accomplish the following tasks:
- Analyze each request received within the established deadlines in order to determine the procedure to follow according to the different cases (e.g. addition of company, change of owner, change of company name, accounting agreements, etc.).
- Collect the necessary information from customers.
- Creation of contracts in our internal system.
- Make modifications to the different systems according to demand.
- Make sure to document each request in our CRM.

Required qualifications to be successful in this role

- Diploma of college studies (DEC) in administration or any other combination of studies and relevant or equivalent experience
- A minimum of four years of experience in the payroll field
- Experience in customer service
- Experience in needs analysis
- ACP certification (an asset)
- Concern for customer service
- Ability to work under pressure and meet deadlines
- Spirit of analysis, synthesis and planning
- Good management of priorities and time
- Good knowledge of our internal systems and applications (Opera, SAO, CRM, after-sales service, etc.)
- Teamwork skills and communication skills
- Ability to work with Microsoft MD Office tools
- Ability to express yourself both in French and English fluently (written and spoken).

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