Agricultural Service Technician
2 weeks ago
Key Responsibility Areas
Equipment Diagnostics, Repairs and Optimization
· Perform all the duties of a Service Technician including:
o removal, disassembly, and reconditioning of components
o complex and difficult diagnostics and repairs on agricultural and turf equipment
o may specialize on all types of equipment
· Perform a mix of shop and/or road (in the field) work, as required; which, includes Precision Ag repairs
· Perform any and all service tasks as assigned
· May perform machine start ups
· May perform machine optimizations
· May assist or support in customer clinics
· Assists other technicians with diagnostics
· Maintain condition of vehicles, inventory, tools and equipment in good working order
Administrative/Reporting/Goals
· Works toward attaining and maintaining appropriate efficiency, productivity and labour performance for personal ratings as well as to assist with team/department goals
· Maintains a minimum 80% or higher, labour performance rating, on a consistent basis
· Must be at over 80% labour performance on a longer-term basis
· Complete all reports and forms required in conjunction with work assignments
· Manages workorder process from start to T complete
· Account for all time and material used in performing assigned duties
· Follow all safety rules and regulations in performing work assignments
Organization / Department / Team Support
· Maintain a clean work area and performs work in a neat and orderly fashion
· Work to build and maintain constructive co-worker relations, and effective and productive team dynamics
· Ensure all safety regulations and requirements are followed by self and others
Personal Development
· Participate in training programs required for the development of skills and knowledge
· Participate in any specified training, as offered in the workplace
· Maintain current knowledge of John Deere and competitive products
· Maintain up-to-date and current product knowledge of related lines
· Maintain required technical and behavioural skills
Critical Capabilities
· Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
· Ability to operate vehicles and equipment used for diagnostic purposes
· Ability to lift at least 40 lbs. repeatedly; ability to lift between 40-75lbs as needed
· Ability to work flexible hours, varying shifts, weekends and holidays, if necessary
· Ability to self-manage
· Having and maintaining a valid driver's license required
Desired Experience and Qualifications
· Certified Journeyperson or equivalent
· 4+ years of experience performing service repairs
· Knowledge of engines, hydraulics, powertrains, air-conditioning, mechanical and electrical systems, used in the repair of agricultural and turf equipment; And as they apply to machines marketed by the dealership
· Ability to read, write, and speak effectively with customers and/or other employees
· High School Diploma or equivalent experience required
· Forklift license preferred
· Willingness to learn and work hard
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