Construction Customer Care Technician

4 weeks ago

Kelowna, Canada Marcon Full time
Salary: $28-$40

This role will be posted until 4:00 pm on Friday, March 5, 2024


About Marcon

Many people will spend their lives in a Marcon home, so we have to build it right, every time. Founded in 1985, Marcon is an established real estate company specializing in acquiring, developing, building and managing properties across Metro Vancouver. A focus on quality and craft is what the business was built on, giving us a trusted name in the construction community. These principles have remained a focus as we've expanded into the real estate development and operations space, managing our own projects from conception through to execution, completion, and more recently ongoing management.

We have a commitment to providing elevated experiences at every touch point between our people, our buildings, and our communities. None of this is possible without a hardworking team, working together, to make it all happen. That's why we're looking for people who are eager to join an intelligent and motivated team to create something bigger than themselves and build communities that will impact a neighbourhood in infinite ways.


About the Role


Marcon is seeking a Construction Customer Care Technician that can trouble shoot warranty items and service issues, including drainage, electrical, mechanical, plumbing and other quality control items as needed. Candidates need to be able to successfully trouble shoot, find solutions and lead a team to close out an item.


  • Schedule and attend service appointments for files that have been assigned by the Customer Care Manager;
  • Maintain, update and close service files in a timely manner through Marcon's online Customer Care Program;
  • Perform related service work as required;
  • Correspond and follow up with trades on service files as required;
  • Complete and sign a Marcon Purchase Order for any trade work orders or purchases (upon pre-approval by Customer Care Manager);
  • Maintain a daily log of time spent on activities for accurate data collection;
  • Complete detailed inspection reports for any common area issues that are identified:
  • Ensure proper care and maintenance of Marcon equipment and tools;
  • Regular communication with Customer Care Manager to ensure service files are promptly responded to.


About You


  • Considerable knowledge of residential and concrete construction required;
  • Considerable knowledge of the standard practices, methods, materials, and tools for carpentry, millwork, drywall and painting trades preferred;
  • Knowledge of the occupational hazards and safety precautions of the trade;
  • Computer, internet and knowledge of basic software applications required;
  • Excellent time management and problem-solving skills;
  • Professional and courteous rapport with customers and trades;
  • Flexibility and positive attitude;
  • Detail oriented;
  • May be required to work O/T or weekends from time to time.


What We Offer


  • Personal and professional development opportunities
  • The ability to influence and make a significant impact
  • Dynamic fun work environment with a great team of people
  • Excellent group health benefits and RRSP
  • Competitive compensation package
  • Respect for family and the constant balancing of life within and outside of work

Marcon is committed to building an inclusive, inspired, high performance team culture, where our Core Values of Safety, Integrity, Teamwork, Passion, and Excellence guide how we show up every day. If you are at the top of your game or want to find an environment to push you to it and if you want to find likeminded teams that strive for innovation and continuous improvement, we want to hear from you Our competitive compensation package has been designed to reward our employees' skills, competencies and performance that align with our culture. The compensation range for this role is $28 to $40 per hour, depending on candidate experience and qualifications. Coupled with this compensation, we offer excellent family health benefits, RSP matching, employee recognition programs and plenty of opportunity to socialize, have fun and build genuine relationships.




If you are an enthusiastic and hard-working individual who is interested in being a part of our team, then we want to hear from you

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