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Booking Specialist, Global Account Services

2 months ago

Saint John, Canada Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a Booking Specialist, Global Account Services to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you

The Role

The position of the Global Account Services Booking Specialist is an exciting and fast-paced support selling role.  Individuals will work with global clients in multiple segments by coordinating group hotel bookings from key global accounts. The Specialist will provide crucial assistance to Wyndham’s sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. 

The Booking Specialist will work through multiple mediums (phone, web, client software, and email) to solicit and convert revenue opportunities while building and maintaining strong relationships with new and existing key accounts. 

The Booking Specialist position is focused on sourcing and building opportunities for Globally Managed Accounts. They will use revenue management tools to review forecasts, occupancy, and potential rates to submit proposals to their clients. They will be required to pitch and sell the best options to their customers over the phone and through email. These team members may or may not be responsible for also building the reservations or group blocks. 

What you'll do

A Booking Specialist's core job function is to convert and process incoming leads that arrive via the Toll-Free Number as well as emails received through Salesforce. The Specialist assists guests in obtaining the best hotels and rates for their needs and will convert on these opportunities using their sales skills. 

 

Primary responsibilities include supporting our global customers and sellers by handling activities across the sales process as well as across multiple opportunities. 

 

Core job functions will include:

 

•    Receiving inbound requests from sellers and clients via email or phone
•    Sourcing hotel locations and building opportunities in Salesforce
•    Reviewing and entering sales opportunities/RFPs into internal systems
•    Using internal revenue management tools to forecast rates and availability 
•    Submitting proposals and RFP responses to global customers
•    Sales skills are required to convert opportunities
•    Support facilitating contract execution to help secure business for your assigned key accounts
•    Book reservations or group blocks
•    Sending email via Salesforce and Outlook to sellers, clients, and hotels
•    Outbound and inbound calls to and from hotels and customers 
•    Engage with properties to develop contracts for group bookings
•    Work directly with customers on accepting proposals and facilitating the contract negotiations between the hotel and client
 

You'll be successful if you have

 

  • Ability to multi-task
  • Excellent verbal and written communication skills
  • Knowledge of travel industry is a plus
  • Revenue Management or Hotel Group Sales experience is an asset.
  • Ability to work through company provided training
  • Use of Salesforce is an asset
Required Qualifications/Experience
  • High School or General Equivalency Diploma
  • Basic computer proficiency
  • Practical knowledge of Microsoft Office Suite. Microsoft Outlook and Excel is required
  • Web Browser Usage (ex. Chrome and Edge)
  • Experience in a call center atmosphere or travel industry is a plus

 

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time