Senior Business Analyst

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day

Health care spending account

Premium defined benefit pension plan

3 personal days and 2 float days annually

Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.

Career development opportunities

A collaborative values-based team culture

Wellness programs

A hybrid working model

Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Senior Business Analyst is responsible for working with customers to understand business needs and translating these needs into documented functional and non-functional requirements for implementation in Ontario Health Digital Excellence in Health products. The Senior Business Analyst develops solution prototypes and mock-ups for review with customers and internal teams, supports the overall systems development lifecycle, and validates successful implementation of requirements in solutions produced.

Here is what you will be doing:

Develops processes and tools to support stakeholders' implementation of products or services.

Performs business and client requirement analysis in support of service development, operational and deployment projects and recommends solutions to achieve objectives; implements/monitors solutions.

Develops and maintains process/solution documentation including workflows, use cases, user guides, and training materials.

Solves business problems and provides leadership and guidance to clients and adoption teams.

Educates clients, stakeholders and users in the broader health care sector on OH policies, key concepts and processes.

Supports integration of various data sources while ensuring data quality requirements are met.

Performs analysis in support of program and stakeholder objectives.

Adjudicates and processer requests from internal/external clients, stakeholders and users.

Collaborates closely with the development, operations, onboarding and project teams in delivery of project/implementation including communication plans for stakeholders to ensure buy-in and awareness of features/changes.

Prepares/maintains system documentation, user guides, process maps, operations documents and training manuals.

Drives momentum through effective elicitation of requirements and adaptive strategies to obtain stakeholder input to meet project deadlines and schedules.

Trains and supports business and clinical staff on the use and integration of technology with business processes.

Collaborates with the team to ensure a consistent approach to executing work assignments.

Develops and has accountability for workload, tasks and initiatives for a specific product in collaboration with cross-functional teams across OH.

Assists with the development and identification of product synergies to ensure efficient product delivery.

Collaborates with other cross-functional teams in delivery of tasks/projects.

Participates in or leads user forums and user research to gain a deeper understanding of the client's needs.

Recommends changes to product procedures and features.

Envisions product improvements and innovations that improve services and processes for internal and external partners.

Leads and implements changes in procedures, business intelligence in an effort for achieving internal operational efficiencies.

Actively engages in product team discussions and recommends process efficiencies, product features and changes to product features to improve the user experience, operation and maintainability of the product.

Maintains understanding of the product and its policy, procedures and standards, and business domain knowledge for own edification and knowledge sharing with their team, new team members and cross-functional teams. Provides mentoring to Business Analyst I.

Makes decisions where results have major impact across the organization requiring sophisticated solutions and long-term correction.

Performs multi-method research in support of portfolio transformation, process improvement, service design, and recommends strategies to achieve objectives; implements/monitors action and implementation plans.

Defines strategic choices and develops implementation plans to support the portfolio in maturing its practices, processes and tools.

Supports portfolio planning activities by defining initiatives and implementation plans to action strategic recommendations.

Drafts compelling communications and presentations to secure stakeholder and senior leadership buy in

Here is what you will need to be successful:

Education and Experience

Bachelor's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.

5+ years of experience with requirements elicitation and analysis techniques.

5+ years of experience in process design, re-engineering, implementation, and documentation.

5+ Information Technology Business Analysis.

Experience in data analysis and business intelligence.

5+ years working in a strategy role with demonstrated experience leading initiatives from insight through to implementation

Experience working in a large organization with multiple business verticals and diverse external partners.

Excellent knowledge of human centred design or design thinking methodologies.

Experience applying design thinking methodologies.

Experience conducting environmental scans and user, stakeholder and business research, including conducting interviews and developing surveys.

Knowledge and Skills

Ability to manage simultaneous projects from initiation to completion.

Strong problem solving and analytical skills with the ability to clearly communicate and share solutions.

Strong interpersonal, fact finding and interviewing skills.

Excellent organizational and multitasking skills.

Ability to develop new Ontario Health business processes and tools.

Ability to provide excellent service to internal and external clients by identifying and meeting their needs, building and maintaining positive and effective working relationships and providing the best user experience.

Ability to communicate effectively and concisely, both orally and in writing.

Effective presentation skills.

Ability to lead by example, demonstrating integrity, creativity, and enthusiasm in achieving results.

Employment Type: Temporary Full Time, fixed term contract till November 2024

Salary Band: 5

Location: Ontario (currently hybrid; subject to change)

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: November 10, 2023

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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