Director of Food and Beverage

2 days ago

Toronto, Canada Hyatt Hotels and Resorts Full time
Find your place at Park Hyatt Toronto: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose, to care for people so they can be their best.

Be part of the team bringing in a new era of a Toronto legacy hotel. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE PARK Hyatt Toronto?

§ Complimentary meal during shift

§ Paid medical days

§ Employer RRSP Matching Contributions

§ Complimentary hotel nights and discounts at Hyatt properties around the world

§ Extended Health and Dental medical benefits for you and your dependents 30 days after joining

§ Tuition reimbursement program

SUMMARY

About the Role - Director of Food & Beverage

The Director of Food and Beverage is a pivotal leadership position, entrusted with the comprehensive management and direction of all food and beverage operations at Park Hyatt Toronto. This role is critical in upholding our commitment to 5-star service excellence and ensuring an unparalleled luxury experience for our guests. The Director will oversee banquets, restaurants, in-room dining, lounges, and other food or beverage-related areas within the hotel, guaranteeing the highest standards of service, quality, and guest satisfaction while optimizing profitability and operational efficiency.

Key Responsibilities:

• Lead short and long-term planning and management of Food and Beverage operations, both front and back of the house.

• Develop, recommend, and manage budgets, marketing plans, and objectives within approved guidelines.

• Participate in total hotel management as a member of the Hotel Executive Committee.

• Implement and maintain F&B sales/marketing programs to enhance revenue and guest engagement.

• Oversee employee development, including hiring, training, empowerment, coaching, counseling, and performance and salary reviews.

• Direct the implementation of payroll, reports, forecasts, inventory, and budget management for food and beverage operations.

• Coordinate with other hotel departments to ensure seamless and efficient guest service.

• Resolve customer complaints promptly to maintain the highest levels of customer satisfaction and quality.

• Implement procedures to elevate guest and associate satisfaction.

• Exercise strict quality control for both food and beverage services.

• Uphold and implement Park Hyatt standards of service, ensuring adherence to luxury service expectations.

• Conduct daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.

• Maintain effective communication with Corporate Staff.

• Coach and counsel employees to embody and reflect Hyatt's 5-star luxury service standards and procedures.

Qualifications

• Proven ability to effectively interact with individuals from diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• Proven ability to lead teams and execute luxury 5-star standards.

• A minimum of 6 years of progressive hotel Food and Beverage experience, preferably with Hyatt.

• Previous hotel pre-opening experience is highly desirable.

• A service-oriented style with professional presentation skills.

• At least 5 years of experience in a senior role within a food and beverage environment.

• Demonstrated leadership skills with a proven track record in a high-volume concept.

• A Hotel/Hospitality degree is an asset.

• Must possess high energy, an entrepreneurial spirit, and be a motivational leader.

• Clear, concise written and verbal communication skills in English.

• Proficiency in Microsoft Word and Excel.

• Excellent organizational, interpersonal, and administrative skills.

• Experience in implementing new F&B concepts.

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

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