Technical Analyst Project Control Office
3 weeks ago
Job Summary
Job Description
What is the opportunity?
Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us
Global Functions Technology (GFT) is part of RBCâs Technology and Operations division. GFTâs impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.
In this hands-on role, you will provide technical and governance services to Global Functions Technology (GFT) for Tech currency compliance. Services such as providing technical analysis and solutions, data consolidation, planning, governance and reporting support.
As a member of the GFT Tech Currency team which is collectively responsible for governing compliance and support for IT application components such as hardware, software, Databases, operating systems, middleware items of over 300 production applications. You will have ample opportunity to develop your professional skills and positively influence technology compliance across RBCâs Global Functions Technology (GFT) group.
What will you do? Â Â
Technical
Using a variety of data sources and connections; assess, design, develop, maintain and implement technical solutions for the PCO governance needs, exploring options and recommending solutions for continuous improvements
Manage, support and execute daily technical reconciliation solution and processes for our Tech currency Portal
Develop plans and accurate estimates for completion of requirements, continuously improving and supporting delivery of solutions.
Work assignments involve moderately complex to complex issues, where the analysis of situations or data requires an in-depth evaluation of variable factors
Develops and maintains complete, accurate and up-to-date technical documentation. Ensure cross training, coaching, sharing information with team-mates to ensure seamless knowledge transfer and support is maintained.
Tech Currency Governance to keep applications and their infrastructure current, resilient and sustainable thereby reducing the risk of cyber security or operational incidents due to insufficient patching or reliance on unsupported HW/SW and minimizing regulatory, financial and/or stakeholder impact.
Develops and maintains strong relations and collaborations within COO and across GFT stakeholders that we work with
Ongoing monitoring of initiative timelines and support our application partners in order to help them achieve their deadline deliveries.
Execute governance investigations, communications, reporting, Connect site and Sharepoint site.
Issue and risk management
Actions requests from the group mailbox. Escalating any items for program attention as required.
Support status meetings and other governance meetings held with various leads or application teams across the various initiatives governed by this PCO.
Trigger issues and risks mitigation process for program attention as required
General
Assess opportunities, make recommendations and support enhancements to PCO process improvements that enhance governance of the initiatives.
Promote teamwork and implement best practices arising from the ongoing monitoring of initiatives governed within the Resiliency program.
Continually enhance skills and build knowledge in all aspects of the organization, the business and information systems as well as ongoing personal development of data storage and analytic tools.
Understand technical currency processes in order to identify solutions and action with our partners across the verticals.
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 Relationships & CommunicationÂ
Provide superior client experience and strengthen relationship with our various partners using a variety of communication techniques and collaboration.
Collaborates with colleagues across the organization to get things done.
Provides or supports provision of status reports; such as bi-weekly upcoming, overdue, or not scheduled reports, Application compatibility testing progress, new initiative announcements etc.
Provides timely updates on initiative progress and assessment of gaps and identification of tasks and activities not in good order for escalation and correction.
Resolves conflicts/issues with a partnership and service mind-set. Escalates when appropriate.
What do you need to succeed?
Â
Must have:
2+ years of experience in a Project control office (PCO) environment or service delivery that includes project planning and PCO governance standards / activities.
Proficient to Expert Knowledge with demonstrated experience with programming and data management tools / technologies (SQL DBs, MS Access, various automation tools)
Advanced experience with Excel, including use of pivot tables and macros , Sharepoint
Strong analytical and data organization skills
High degree of self-initiative and sense of urgency
Ability to handle ambiguity and work independently
Nice-to-have:Â
Understanding of various application technologies in use at RBC (OS, DBs, Middleware, application software)
Highly inquisitive with focus on personal development and adoption of new tools and techniques
Strong focus on simplification, efficiency, and automation of routine activities
Demonstrated service oriented / support experience.
Excellent written & verbal communication skills, with the ability to convey technical concepts to general IT or managers.
Whatâs in it for you?
Â
We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
#LI-Hybrid
#LI-POST
#TECHPJ
Job Skills
Communication, Critical Thinking, Group Problem Solving, Taking Initiative, Teamwork, Technical TroubleshootingAdditional Job Details
Address:
20 KING ST W:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Technology and OperationsJob Type:
RegularPay Type:
SalariedPosted Date:
2024-05-10Application Deadline:
2024-05-24Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
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