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Technical Program/delivery Manager

3 months ago

Toronto, Canada Robots and Pencils Full time

Company Description

WE EMBRACE A TALENT-LED CULTURE

Our work is driven by our team's desire to be pioneers.

In 2009, we created Robots & Pencils with the then-contrarian view that mobile would be more transformative than the Internet. Turns out we were right.

Today, our thinking is rooted in the belief that, in the age of unprecedented technology acceleration, maintaining a competitive advantage requires new strategies and a focus on innovation.

Our approach has been to create a company designed to follow the talent, allowing us to amass an unfair share of hyper-skilled people who call Robots & Pencils home. A team of people who not only develop innovative solutions to transform businesses, but also create products that have been previously inconceivable.

What are our core values?

  • Strong Work Ethic
  • Top Drawer
  • Always Learning
  • Heart
  • Discipline
  • Efficacy
  • Together

Robots & Pencils offers:

We care about Talent. Hard stop.

We do this in many ways, by offering:

  • An attractive compensation package
  • Excellent benefits Medical, Dental, Vision etc. (reviewed each year for enhancements)
  • Paid stat/federal holidays, vacation and sick days
  • Flexible paid stat/federal holidays (because we care about what you care about and want to celebrate our culturally diverse team)
  • R&P branded swag
  • Parental & adoption leave top up / salary continuance

But we also know a job isn't just defined by the above, so we pride ourselves in being a company that also offers:

  • A #FollowTheTalent mentality -- meaning you can be located anywhere in North America and work remotely. (We have 10+ years of experience building virtual working environments #WeKnowWhatWereDoing)
  • A dynamic, fast-paced environment where we're #alwayslearning.
  • And lastly, a team that cares about you and wants to drive the talent experience. How do we do this? Over the years we've hosted comedian shows, had holiday parties, happy hours, brunches with the CEO, surprise coffee runs for the team, health & wellness events and prizes, trivia nights, surprise dinners for R&P team members and their family and so much more And yes, we've prioritized a way to do these things in a virtual setting and not just in person - thank you Zoom

Job Description

Who you are:

You are a very senior and highly experienced people manager who believes in simplifying problems, empowering others, and moving fast. You place the utmost value on delivery quality because you know it is paramount to achieving client satisfaction. You always do the right thing and you do it with conviction. You are a skilled people leader who can mentor, remove blockers, and focus other leaders towards managed outcomes. You are as comfortable providing constructive and difficult feedback as you are giving praise in the service of helping individuals progress in their career.

What you'll do:

The Delivery Manager reports to the Head of Delivery as a fully non-billable people management function. Your role is to manage a team of delivery leads and individual contributors across multiple client accounts to ensure exceptional delivery quality. You will lead, coach, mentor, monitor, and be directly responsible for the performance of your team.

Responsibilities

  • Manage a large group of up to 40 individual contributors and multiple Delivery Leads

  • Own every aspect of an individual's experience with the company including their project assignments, career growth, performance reviews, compensation & promotions, and off-boarding where necessary

  • Provide support and coaching to set of Delivery Leads, coaching them to be effective leaders in their own right

  • Own interviewing, hiring decisions, & talent onboarding to R&P for everyone on your team

  • Work closely with Resource Management to support proper bench expertise and size

  • Conduct skill & culture interviews to ensure proper project & team fit

  • Structure and staff delivery teams with the optimal mix of skills and experience needed to be successful

  • Monitor and mitigate project delivery risks, removing delivery blockers and serving as an escalation point for clients

  • Implement delivery process standards and best practices

  • Partner with our Sales & Client Success teams by surfacing and supporting account growth opportunities

*The duties of the Employee may vary and change from time to time at the discretion of Robots and Pencils., and the Employee may be required to perform duties from various positions contemporaneously.

Travel Requirements:

  • The percentage of travel could be up to 30% in Canada and in the U.S., depending on your location and the client requirements.

Qualifications

  • Bachelor's degree or equivalent

  • 12+ years of product strategy or agile development

  • 10+ years leading multi-stakeholder and complex initiatives with multi-disciplinary, cross-geography teams

  • 8+ years managing individuals in all stages of the talent lifecycle

  • 8+ years consulting/professional services and/or product experience

  • Experience with leading 3+ large scale end‑to‑end transformation projects or programs

  • Experience with project tracking systems such as Jira, Trello etc.

  • Currently holds or actively pursuing a professional certification such as Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Preferred Qualifications

  • Self-starter who can make judgment calls on priorities

  • Can inspire others and influence without persuasion

  • Comfortable collaborating across teams outside of primary domain

  • Experienced with and comfortable in client-facing situations

  • Can train others in their skillset and is open to knowledge sharing

  • Passionate about leading others and developing thought leadership

  • Embraces a challenge and enjoys navigating ambiguity to solve complex problems

  • Can multi-task on multiple priorities, remaining effective across the board

Additional Information

Robots & Pencils aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone. Proof of eligibility for employment in the U.S. or Canada without sponsorship is required upon hire.