Manager, Commercial Analytics

3 weeks ago

Four Seasons Corporate Office Toronto, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Commercial Analytics - Restaurants and Bars

We have an exciting opportunity for a Manager, R&B Commercial Analytics in our Corporate Commercial Department, who will lead the Restaurant and Bar (R&B) analytics roadmap as a key driver of Ancillary revenue.

The individual will work closely with the Commercial R&B teams and Ancillary Product leads to drive the line of business forward by unlocking new data assets and delivering data-driven insights. The individual will be the driving force behind our R&B analytics roadmap aligned with key strategic priorities.

What You'll Be Doing:
  • Understand the internal Restaurant and Bar strategy within the Commercial organization, as a key driver of Ancillary revenue.
  • Develop and execute a comprehensive data and analytics strategy for R&B in collaboration with IT and the Insights team. Serve as the principal architect of the R&B analytics roadmap, aligning initiatives with the broader commercial strategy to drive coherent data-driven actions.
  • Develop, implement, and track key performance indicators (KPIs) to measure the effectiveness of Commercial initiatives within R&B ensuring alignment across business partners on KPIs & definitions.
  • Application of principles learned from R&B across other Ancillary products as relevant/applicable.
  • Facilitate the successful rollout of the Seamless Reservation Program across all R&B outlets in partnership with Commercial R&B, Digital and IT ensuring accurate and timely reporting on program KPIs
  • Lead the end-to-end development and implementation of Data & Analytics roadmap for dining experiences as it relates to the Global Ancillary Program working closely with the Digital Product team & business leads. Establish short-term and long-term objectives to integrate multiple data assets/systems, enable unified reporting via Power BI.
  • In partnership with Data Governance, enhance analytics capabilities by standardizing taxonomy across platforms, setting a strong foundation for scalable analytics initiatives.
  • Lead the design, implementation, and maintenance of analytics solutions/products in partnership with Data Engineering, BI Developers, and IT Delivery partners. Ensure analytics solutions continue to provide stakeholders with timely, accurate, and actionable data.
  • Maintain and enforce data governance policies and procedures across the lines of business.
  • Collaborate with stakeholders to ensure the integration of analytics into broader business processes across Commercial R&B and Ancillary Products.
  • Mentor and influence cross-functional teams towards a data-centric approach in decision-making. Foster a culture of data-driven excellence across the organization.
  • Collaborate closely with the Data Science team to define and develop AI/ML models that support the R&B line of business, including outlet segmentation, forecasting, and other predictive analytics to enhance decision-making and operational efficiency


What You Bring:
  • University degree in Hospitality, Business, Marketing, or related field preferred
  • 7+ years' experience in analytics, insights or marketing and sales. Previous experience in Hospitality is an asset.
  • Applied experience in business performance and competitive analysis.
  • Ability to manipulate, analyze and transform large datasets into clear business insights.
  • Proficient in Python, R, SQL or other programming languages
  • Experience with data visualization and dashboarding (Power BI, Tableau)
  • Expert in Microsoft Office software (Word, Excel, PowerPoint, Access)
  • Proficient in synthesizing complex data into actionable insights and strategic plans.
  • Ability to lead through influence, driving projects to completion in a cross-functional environment without direct authority.
  • Strong ability in developing strategic roadmaps that align with organizational goals and commercial strategy.
  • Expertise in setting actionable and measurable goals for analytics project milestones to ensure successful implementation and scalability.
  • In-depth knowledge of data management systems, database principles, and modern analytics tools.


Key Skills/Who You Are:
  • Excellent communication skills, with the ability to articulate complex data insights clearly to non-technical stakeholders.
  • Strategic thinker with strong process management and product development skills
  • Maturity and professionalism to ensure credibility in a matrix organization.
  • Well organized, detail-oriented, able to multi-task.
  • Show empathy and interpersonal skills in leadership and team interactions.
  • Evaluate and manage risks associated with analytics projects and initiatives.
  • Inspire and motivate stakeholders to achieve high performance and foster a positive and collaborative culture, encouraging knowledge sharing and innovation.
  • Listen attentively to understand business needs and concerns, fostering strong communication and collaboration.
  • Ability to work within cross functional structure within the organization.
  • Apply analytical thinking to solve complex business problems and make informed decisions.
  • Adapt quickly to changing business environments, emerging technologies, and evolving analytics methodologies.


This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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