Current jobs related to Customer Operations Leader- Store Experience - Regina - Indigo

  • Customer Operations Leader- Store Experience

    4 months ago

    Regina, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Operations Leader- Store Experience

    4 months ago

    Regina, Canada Indigo Full time

    Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Leader

    4 months ago

    Regina, Canada Indigo Full time

    Company Description Current Indigo employees should apply through the Internal Mobility page using your  email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit,...

  • Customer Experience Leader

    2 weeks ago

    Regina, Canada Indigo Part time

    Company DescriptionPart TimeColes Northgate Mall LocationDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Customer Experience Leader

    4 months ago

    Regina, Canada Indigo Part time

    Company DescriptionCurrent Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit,...

  • Store Operations Leader

    1 month ago

    Regina, Saskatchewan, Canada Canna Cabana Full time

    Join our vibrant team! Are you an experienced Store Operations Leader seeking a rewarding opportunity? At Canna Cabana, you will oversee the daily functions and financial success of our retail location. Your role will encompass team leadership, enhancing customer experiences, managing stock levels, and much more. Embrace this chance to make a significant...

  • Store Leader

    4 months ago

    Regina, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our store operations team with the addition of a Store Leader in our new location opening soon in Regina, Saskatchewan (2550 Quance St E, S4V 2X5). The Store Leader at Activate works under the direction of the...

  • Store Leader

    3 months ago

    Regina, Canada Activate Games Full time

    **Enter the Game!** Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are looking to expand our store operations team with the addition of a Store Leader in our new location opening soon in Regina on 2550 Quance St E. The Store Leader at Activate works under the direction of the Regional Leader. The...

  • Store Operations Leader

    1 month ago

    Regina, Saskatchewan, Canada Canna Cabana Full time

    Join our vibrant team! Are you an experienced Store Operations Leader seeking a rewarding opportunity? At Canna Cabana, you will oversee the daily functions and financial success of our retail outlet. Your role will encompass team leadership, customer engagement, inventory oversight, and more. Embrace this thrilling opportunity to play a key role in our...

  • Store Leader

    4 days ago

    Regina, Canada Activate Games Full time

    The Store Leader works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things...

  • Store Leader

    3 hours ago

    Regina, Canada Activate Games Full time

    Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. We are looking to expand our store operations team with the addition of a Store Leader in our Regina location on 2550 Quance St E. To learn...

  • Customer Experience Director

    2 weeks ago

    Regina, Saskatchewan, Canada Indigo Books & Music Full time

    {"title": "Customer Experience Leader", "description": "Lead the Customer ExperienceAs a Customer Experience Leader at Indigo Books & Music, you will be responsible for leading and executing work that contributes to the store's operations and customer experience. You will work collaboratively with the store leadership team to inspire a customer-centric...

  • Customer Experience Director

    2 weeks ago

    Regina, Saskatchewan, Canada Indigo Books & Music Full time

    {"title": "Customer Experience Leader", "description": "Lead the Customer ExperienceAs a Customer Experience Leader at Indigo Books & Music, you will be responsible for leading and executing work that contributes to the store's operations and customer experience. You will work collaboratively with the store leadership team to inspire a customer-centric...

  • Assistant Store Leader

    1 week ago

    Regina, Saskatchewan, Canada Hillberg & Berk Full time

    Assistant Store Leader Hillberg & Berk, a Canadian owned jewelry company, is seeking an individual with a strong background in managing operational processes and providing exceptional client experiences. As an Assistant Store Leader, you will support the day-to-day retail store operations and ensure a consistent and exceptional client experience. Key...

  • Assistant Store Leader

    3 days ago

    Regina, Saskatchewan, Canada Hillberg & Berk Full time

    {"title": "Assistant Store Leader", "description": "About the RoleHillberg & Berk, a Canadian owned jewelry company, is seeking an individual with a strong background in managing operational processes and providing exceptional client experiences.This permanent full-time position at our Regina locations offers a unique opportunity to work with a team and find...

  • Assistant Store Leader

    3 days ago

    Regina, Saskatchewan, Canada Hillberg & Berk Full time

    {"title": "Assistant Store Leader", "description": "About the RoleHillberg & Berk, a Canadian owned jewelry company, is seeking an individual with a strong background in managing operational processes and providing exceptional client experiences.This permanent full-time position at our Regina locations offers a unique opportunity to work with a team and find...

  • Assistant Store Leader

    3 days ago

    Regina, Saskatchewan, Canada Hillberg & Berk Full time

    {"title": "Assistant Store Leader", "description": "About the RoleHillberg & Berk, a Canadian owned jewelry company, is seeking an individual with a strong background in managing operational processes and providing exceptional client experiences.This permanent full-time position at our Regina locations offers a unique opportunity to work with a team and find...

  • Assistant Store Leader

    2 weeks ago

    Regina, Saskatchewan, Canada Hillberg & Berk Full time

    Assistant Store Leader Assistant Store Leader Hillberg & Berk, a Canadian owned jewelry company, is seeking a highly skilled individual to support the day-to-day retail store operations and provide exceptional client experiences. Job Summary This is a permanent full-time position at our Regina locations, offering a unique opportunity to work with a...

  • Assistant Store Leader

    3 days ago

    Regina, Saskatchewan, Canada Hillberg & Berk Full time

    Hillberg & Berk, a Canadian owned jewelry company, is seeking an individual with a strong background in managing operational processes and providing exceptional client experiences. Job Summary: We are looking for an Assistant Store Leader to support day-to-day retail store operations and provide an exceptional client experience. About the Role: Support...

  • Store Leader

    4 months ago

    Regina, Canada Hillberg & Berk Full time

    **At Hillberg & Berk, a Canadian jewelry company, we offer competitive wages, sales incentives, additional vacation and sick days, health and dental benefits, as well as discounts on our beautiful jewelry! You will be empowered to own your career and be a part of a growing, dynamic and evolving company.** **Store Leader Role** Reporting to the Regional...

Customer Operations Leader- Store Experience

4 months ago

Regina, Canada Indigo Full time

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate

Job Description

The Customer Operations Leader - Store Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store's omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

  • Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo's products, promotions, and programs
  • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
  • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
  • Proactively identify and anticipate customer expectations and needs
  • Consistently identify areas for improvement, diagnose issues and work to resolve them
  • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
  • Support execution of experiential, marketing, and community elements of customer experience including social media, national and store-level author and kids events, store- level customer initiatives, and Indigo Love of Reading drives
  • Lead execution of payment experience, including maintenance of cash office and payment desk
  • Open and close store as well as responsibility for managing sales floor
  • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

People

  • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
  • Support development of talent by providing feedback on team performance to managers
  • Collaborate with others to drive flexible and just in time solutions
  • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
  • Help others see the impacts of their efforts and proactively engage other functions to receive input
  • Encourage others to freely share their point of view and be open to feedback

Cultural

  • Model Indigo's beliefs and convey a positive image in everything you do
  • Celebrate diversity of thought and have an open mindset
  • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
  • Embrace, champion, and influence change through your team and/or the organization

Qualifications

WHO YOU ARE:

  • 1-2 years of experience in a customer service, merchandising or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Knowledge of provincial health and safety standards
  • Performance orientated
  • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
  • Ability to prioritize, plan and execute while being agile
  • Ability to be mobile on the sales floor for extended periods of time
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Bilingualism (French/English) is required for all positions in Québec

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

WELCOME HOME