RQ07531 Project ManagerLeader

This is a contract position for a Project Manager/Leader - Junior for our public sector client.
Work location: 777 Bay St, Toronto
Duration: Nine Months
7.25 hours/day
This is a Hybrid role that requires the candidate to be onsite 3 days of the week (This is a mandatory requirement of the role and is non-negotiable outside of exceptional circumstances.)

Advantages
Good compensation working on projects that will make a difference to the people of Ontario.

Responsibilities
Under the direction of the Senior Technical Manager and the Project Manager, this role will be part of the Education Capital Information System (ECIS) project team that will be asked, amongst other things, to ensure exceptional a âcustomer firstâ attitude throughout their day-to-day activities.

- Responsible for providing support to ECIS end users via email, support tickets and phone calls in both English and French
- Management and reporting of Help Desk tickets
- Escalating tier 2 and tier 3 support issues, and follow up as required
- Building and management of core help desk support knowledge base
- Prepare test materials, conduct QA and regression testing of defect fixes and change requests as required.
- Provide support to the business team by walking through delivered defects and change requests.
- Work within established configuration and change management policies to ensure awareness, approval and success of changes
- Collaborate with internal stakeholders to develop and maintain project documentation
- Directly supporting ECIS TRIRIGA team and building TRIRIGA application subject matter expertise

Qualifications
- Demonstrates experience preparing and conducting functional testing (e.g. QA, SIT, UAT) including defect retesting
- Experience with providing help desk support to ends users for IT applications
- Possess a working proficiency level in French (reading, writing, oral interaction)
- Experience with IBM TRIRIGA Applications and/or other related IWMS systems
- Experience working and effectively communicating with both IT project teams and business users

Summary
If interested and qualified for this role, please apply today for immediate consideration

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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