Loss Prevention Investigator

3 weeks ago

Toronto, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Loss Prevention Investigator

Our Loss Prevention Investigators protect and maintain the company assets while securing a safe environment for our clients and associates, this includes (but is not limited to) the following responsibilities:

· Open and close the store as scheduled following all Holt Renfrew procedures

· Perform assigned operational and inventory control audits along with follow up to ensure compliance

· Support Operation(s) and Sales team(s) with inventory counts, shortage programs and unsaleable articles

· Perform routine floor walks and inspections to maintain business continuity and integrity

· Maintain a high level of confidentiality

· Observe and dispatch by monitoring CCTV systems

· Conduct internal and external investigations as required

· Apprehend shoplifters while maintaining all elements of proof and precise investigation notes and documentation

· Testify at criminal proceedings as appropriate

· Comply with all Health & Safety policies and requirements

· Respond to any/all emergencies providing first aid and/or security procedures as necessary following up with detailed reporting

· Act as an advocate for Health and Safety in the store by attending monthly meetings, sharing with store team(s) and new hires.

· Perform other duties as assigned

The ideal candidate:

· Has at least 1 year minimum of experience working in a high paced Loss Prevention and/or Safety & Security role along with working knowledge of a retail environment

· Must produce upon hire, hold, and maintain in good standing; a valid provincial security license

· Must produce upon hire, hold, and maintain in good standing; a valid standard first aid, CPR, and AED certificate(s)

· Understands that providing a great customer experience and being approachable are key attributes as a luxury retail partner

· Previous investigative and interview training an asset

· Problem solving and de-escalation skills an asset

· Maintains clear field notes and daily communication logs

· Maintains thorough, clear, and precise investigation reports

· Ensure compliance with privacy policies, regulations, and cyber security measures.

The measure of success:

· Contribution to controlling losses due to internal/external theft, fraud or accident

· Individual objectives linked to the achievement of department goals

· Reach short and long-term career goals through Independent development

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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