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Risk & Payments Data Analyst
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Les voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.
À PROPOS DU POSTE:Plusgrade recherche un Analyste de Données Risques & Paiements pour rejoindre notre équipe Risques et Paiements dans un poste permanent. Nous recherchons une personne intelligente, orientée vers les détails, enthousiaste, avec une passion pour la résolution de problèmes, la création de tableaux de bord, la construction de rapports et l'analyse. En tant qu'Analyste de Données Risques & Paiements, vous serez sollicité pour examiner, construire et/ou améliorer les rapports actuels utilisés par l'équipe des risques. Vous serez sollicité pour fournir des analyses et des recommandations basées sur votre analyse de diverses sources de données.
CE QUE VOUS FEREZ :Le candidat retenu doit être un apprenant rapide avec une excellente maîtrise de Python, SQL et Excel, des capacités analytiques exceptionnelles, de solides compétences en visualisation de données et une forte focalisation sur l'amélioration des efficacités dans un environnement au rythme rapide. Si c'est votre passion, alors ce poste pourrait être pour vous. En tant qu'Analyste de Données Risques & Paiements, vous jouerez un rôle crucial dans l'optimisation et l'amélioration de nos rapports et analyses de données, et travaillerez sur la réduction de la fraude grâce à la détection d'anomalies dans les transactions.
Notre système de base de données principal est Snowflake. Nous utilisons également une gamme de technologies, y compris Vertica, SQL, Alteryx, Dataiku, Python et Tableau.
Sous la responsabilité du Senior Risk and Payments Data Analyst, vous serez chargé de :-Comprendre les besoins des parties prenantes et les traduire en livrables de reporting et recommandations actionnables.-Soutenir l'évaluation des tendances de fraude, enquêter sur les causes profondes des pertes et formuler des solutions et des stratégies de remédiation proposées.-Soutenir le processus continu de l'équipe pour prendre des décisions basées sur les données.-Analyser, évaluer et interpréter les tendances ou les schémas dans des ensembles de données complexes multiples, y compris l'activité de fraude et de jeu.-Assurer l'exactitude, l'intégrité et la sécurité des données et des rapports.-Exploiter les outils d'analyse de données (tels que Tableau, Dataiku, Alteryx et Excel) pour manipuler les données et créer et améliorer les rapports, les graphiques et les tableaux de bord.-Réévaluer continuellement les besoins de l'entreprise, identifier les lacunes et fournir des recommandations pour améliorer et rationaliser les processus.-Soutenir la résolution rapide des problèmes opérationnels et techniques en travaillant en collaboration avec les équipes internes et externes et les fournisseurs, et en escaladant lorsque nécessaire.
VOUS ÊTES UNE PERSONNE AVEC :-Un diplôme universitaire/collégial ou une expérience professionnelle équivalente.-Plus de 5 ans de solides compétences analytiques et de résolution de problèmes - capacité à analyser, interpréter, évaluer et tirer des conclusions à partir des données.-Une maîtrise avancée de SQL et Python.-Une expérience pratique avec des outils de visualisation de données - Tableau préféré.-Une expérience avec des outils de préparation de données - Alteryx et Dataiku sont un atout.-D'excellentes compétences en informatique avec une expertise avancée en Excel (tableaux croisés dynamiques, V-Lookups, requêtes puissantes, macros Excel, tableaux de bord Excel, etc.).-D'excellentes compétences en communication écrite et orale.-Une forte capacité à respecter les délais, capable de travailler de manière autonome et en collaboration avec l'équipe.-La capacité à gérer plusieurs priorités changeantes et à bien travailler sous pression.-Une expérience avec la gestion de la plateforme Tableau Cloud et la gestion des accès utilisateurs.
CE SERAIT UN PLUS:-Expérience avec Kount ou d'autres outils de fraude est considérée comme un atout.-Expérience pratique du contrôle de version, par exemple, GitHub est un plus.
CE QUE VOUS AIMEREZ CHEZ NOUS:🏦 REER de contrepartie🏥 Plans de santé complets📅 Programme de congés payés flexible✈️ Allocation d’expérience de voyage🧘 Crédit annuel pour bien-être🥗 Événements d'équipe et déjeuners mensuels💻 Allocation pour des fournitures de bureau / transport🌅 Programme de travail à distance🍼 Programme de prime de congé parental🌍 Passeport pour l'aventure
NOTRE PROCESSUS:Plusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.
Nous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:
• Entrevue téléphonique avec le recruteur• Entrevue avec le responsable de l'embauche• Test pratique à domicile ou exercice de codage à distance (le cas échéant)• Entrevue en équipe
Tous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.
Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.
ABOUT THE ROLE:Plusgrade is looking for a Risk & Payments Data Analyst to join our Risk and Payments team for a permanent position. We’re looking for a smart, detail oriented, enthusiastic person with a passion for problem solving, dashboard creation, report building and analysis. As a Risk & Payments Data Analyst, you will be relied on to review, build and or enhance current reports used by the risk team. You will be relied on for insights and recommendations based on your analysis of a variety of data sources.
WHAT YOU WILL BE DOING:The successful candidate must be a fast learner with excellent Python, SQL, and Excel proficiency, exceptional analytical abilities, strong data visualization skills, and a sharp focus on improving efficiencies in a fast-paced setting. If this is your passion then this role could be for you. As a Risk and Payments Data Analyst, you will perform a critical function in optimizing and enhancing our reporting and data analysis, and working on fraud mitigation through anomaly detection within transactions.
Our primary database system is Snowflake. We also utilize a range of technologies, including Vertica, SQL, Alteryx, Dataiku, Python, and Tableau.
Reporting to the Senior Risk and Payments Data Analyst, you will be responsible for:
-Understanding the business needs of stakeholders and translating them into reporting deliverables and actionable recommendations.-Supporting the evaluation of fraud trends, investigating root causes of losses, and formulating proposed solutions and remediation strategies.-Supporting the team's ongoing process of making data-driven decisions.-Analyzing, evaluating, and interpreting trends or patterns in multiple complex datasets, including fraud and gaming activity.-Ensuring data and reporting accuracy, integrity, and security.-Leveraging data analytics tools (such as Tableau, Dataiku, Alteryx, and Excel) to manipulate data, and build and enhance reports, charts, and dashboards.-Continuously re-evaluating business needs, identifying gaps, and providing recommendations to improve and streamline processes.-Supporting the timely resolution of operational and technical issues by working collaboratively with internal and external teams and vendors, and escalating when necessary.
YOU ARE SOMEONE WITH:-University/College degree or equivalent working experience-5+ years of strong analytical and problem solving skills - ability to analyze, interpret, evaluate and draw insights from data.-Advanced proficiency in SQL and Python-Hands on experience with data visualization tools - Tableau preferred.-Experience with data preparation tools - Alteryx and Dataiku is an asset.-Excellent computer skills with advanced expertise in Excel (Pivot Tables, V-Lookups, Power Queries, Excel macros, Excel dashboarding etc.)-Strong written and oral communication skills-Strong ability to adhere to deadlines, capable of working independently and collaboratively with the team-Ability to handle multiple and changing priorities and to work well under pressure -Experience with Tableau Cloud platform management and user access management
NICE TO HAVES:-Experience with Kount or other fraud tools is considered an asset-Hands on experience of version control, e.g., GitHub is a plus
WHAT YOU’LL LOVE ABOUT US:🏦 RRSP/401(k) Matching 🏥 Comprehensive Health Plans 📅 Flexible Paid Time Off ✈️ Travel Experience Credit 🧘 Annual Wellness Credit 🥗 Team Events and Monthly Lunches💻 Home Office/Commuter Credit 🌅 Work From Anywhere Program 🍼 Parental Leave Top Up 🌍 Adventure Pass
OUR PROCESS:Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.
We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:
• Recruiter Phone Interview • Hiring Manager Interview• Take-home Assessment or remote coding exercise (if applicable)• Team Interview
All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.
