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Senior Treasury Solutions Specialist

5 months ago

CALGARY, Canada Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

You will develop and deliver on business priorities and improving the Client Experience through execution of sales plans to acquire new Treasury Solutions clients and sell additional Treasury services to existing clients within assigned market territory; you will provide focused financial advice and solutions to meet the clients business and financial goals. You will partner with Commercial Financial Services (CFS) staff and other colleagues across RBC Financial Group to drive client loyalty and build long-term profitable client relationships. This position involves sales over the phone and via WebEx. You will work in collaboration with all your business partners, and deliver an exceptional client experience and bring all of RBC to our clients.

What will you do?

  • Lead with a growth mindset, focusing on what's possible to maximize client acquisition, growth and an exceptional client experience

  • Act as the single point of contact throughout the cash management end-to-end onboarding process, partner with the relationship team and follow up with clients to ensure an exceptional client experience

  • Demonstrate digital IQ by building awareness and encouraging clients to fully leverage digital solutions on an ongoing basis to optimize their business's operations

  • Deliver financial and business "Insight" advice through a differentiated value proposition by presenting solutions that clearly articulate the benefits and advantages to the client; help the client to understand alternatives, navigate and implement proposed solutions; and identify opportunities and refer clients to RBC Partners to meet the client's broader advice needs

  • Educate the client with new or emerging issues that will impact their business by providing the client with unique, valuable insights on the client's industry, business or market

  • Plan and prioritize client and market activities to win as One RBC, seeking referral opportunities for the relationship team, National Specialized Solutions (NSS) and other RBC partners

  • Gather insights through client discovery to identify a broad range of solutions to further anchor clients to RBC and increase share of wallet

  • Partner with the Commercial Account Managers (CAM) and Associate Account Managers (AAM) to develop a coordinated client contact strategy, ensuring future client needs are identified and met

What do you need to succeed?

Must Have:

  • Great collaboration skills

  • 5+ years of business and commercial banking experience in a financial services environment including knowledge of investment and current account operations, analyzing, presenting, negotiating and closing deals (Cash Management referral experience preferred)

  • Strong client focus, highly organized, and strong ability to incorporate sales disciplines into day-to-day activities and routines

  • Experience with commercial markets clients, and deep industry specialization

  • Proven ability to prioritize and adapt to a fast paced environment this is an intense high volume transaction sales role requiring above average organizational skills and a proven capacity for coping with incoming and ongoing call/email volumes

  • Curiosity and willingness to learn new skills while building partnerships with stakeholders and fostering team work

  • Excellent verbal communication skills; notably the ability to illustrate with words the impact of the recommended solutions on the client's business relationships

  • Embrace change with the ability to pivot and be agile

  • Entrepreneurial spirit, with a strong business development mindset to grow and develop your business opportunities, and proactively identify opportunities to make partner referrals

  • Working knowledge of software applications, including Microsoft Word, Excel, and Power Point

Nice to have:

  • Attained the CTP - Certified Treasury Professional designation

  • Have worked at a financial institution for a minimum of 10 years

Whatâs in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

Job Skills

Consulting, Customer Experience Management, Customer Retentions, Customer Service, Customer Service Administration, Customer Support Operations, Detail-Oriented, Group Problem Solving, Long Term Planning, Product Services

Additional Job Details

Address:

CALGARY MAIN BRANCH, 339 8 AVE SW:CALGARY

City:

CALGARY

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-02

Application Deadline:

2024-05-18

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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