Technical Analyst Project Control Office

Job Summary

Job Description

What is the opportunity?

Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us

Global Functions Technology (GFT) is part of RBC's Technology and Operations division. GFT's impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

In this hands-on role, you will provide technical and governance services to Global Functions Technology (GFT) for Tech currency compliance. Services such as providing technical analysis and solutions, data consolidation, planning, governance and reporting support.

As a member of the GFT Tech Currency team which is collectively responsible for governing compliance and support for IT application components such as hardware, software, Databases, operating systems, middleware items of over 300 production applications. You will have ample opportunity to develop your professional skills and positively influence technology compliance across RBC's Global Functions Technology (GFT) group.

What will you do?

Technical

• Using a variety of data sources and connections; assess, design, develop, maintain and implement technical solutions for the PCO governance needs, exploring options and recommending solutions for continuous improvements

• Manage, support and execute daily technical reconciliation solution and processes for our Tech currency Portal

• Develop plans and accurate estimates for completion of requirements, continuously improving and supporting delivery of solutions.

• Work assignments involve moderately complex to complex issues, where the analysis of situations or data requires an in-depth evaluation of variable factors

• Develops and maintains complete, accurate and up-to-date technical documentation. Ensure cross training, coaching, sharing information with team-mates to ensure seamless knowledge transfer and support is maintained.

• Tech Currency Governance to keep applications and their infrastructure current, resilient and sustainable thereby reducing the risk of cyber security or operational incidents due to insufficient patching or reliance on unsupported HW/SW and minimizing regulatory, financial and/or stakeholder impact.

• Develops and maintains strong relations and collaborations within COO and across GFT stakeholders that we work with

• Ongoing monitoring of initiative timelines and support our application partners in order to help them achieve their deadline deliveries.

• Execute governance investigations, communications, reporting, Connect site and Sharepoint site.

• Issue and risk management

• Actions requests from the group mailbox. Escalating any items for program attention as required.

• Support status meetings and other governance meetings held with various leads or application teams across the various initiatives governed by this PCO.

• Trigger issues and risks mitigation process for program attention as required

General

• Assess opportunities, make recommendations and support enhancements to PCO process improvements that enhance governance of the initiatives.

• Promote teamwork and implement best practices arising from the ongoing monitoring of initiatives governed within the Resiliency program.

• Continually enhance skills and build knowledge in all aspects of the organization, the business and information systems as well as ongoing personal development of data storage and analytic tools.

• Understand technical currency processes in order to identify solutions and action with our partners across the verticals.
  

Relationships & Communication

• Provide superior client experience and strengthen relationship with our various partners using a variety of communication techniques and collaboration.

• Collaborates with colleagues across the organization to get things done.

• Provides or supports provision of status reports; such as bi-weekly upcoming, overdue, or not scheduled reports, Application compatibility testing progress, new initiative announcements etc.

• Provides timely updates on initiative progress and assessment of gaps and identification of tasks and activities not in good order for escalation and correction.

• Resolves conflicts/issues with a partnership and service mind-set. Escalates when appropriate.

What do you need to succeed?

Must have:

• 2+ years of experience in a Project control office (PCO) environment or service delivery that includes project planning and PCO governance standards / activities.

• Proficient to Expert Knowledge with demonstrated experience with programming and data management tools / technologies (SQL DBs, MS Access, various automation tools)

• Advanced experience with Excel, including use of pivot tables and macros , Sharepoint

• Strong analytical and data organization skills

• High degree of self-initiative and sense of urgency

• Ability to handle ambiguity and work independently

Nice-to-have:

• Understanding of various application technologies in use at RBC (OS, DBs, Middleware, application software)

• Highly inquisitive with focus on personal development and adoption of new tools and techniques

• Strong focus on simplification, efficiency, and automation of routine activities

• Demonstrated service oriented / support experience.

• Excellent written & verbal communication skills, with the ability to convey technical concepts to general IT or managers.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

#LI-Hybrid
#LI-POST
#TECHPJ

Job Skills

Communication, Critical Thinking, Group Problem Solving, Taking Initiative, Teamwork, Technical Troubleshooting

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-10

Application Deadline:

2024-05-24

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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