Lead Associate, Footwear PT

4 weeks ago

Richmond, Canada Under Armour Part time
Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.

Job Highlights

$17.50 - $21.88 per hour

The Lead Associate, Footwear is responsible for the achievement of store footwear sales by providing the customer with an exceptional shopping experience. The Lead Associate, Footwear maximizes footwear sales by delivering efficient, friendly, and knowledgeable service and ensuring the store is neat, clean, and well-presented at all times.

We count on our Lead Associate, Footwear to:

  • Provide an exceptional customer service experience that is unique to Under Armour
  • Bring out the best in each customer by suggesting the right footwear based on their needs
  • Coach fellow teammates on footwear products and best-selling practices
  • Stock, straighten and clean the store
  • Assist in fulfilling omnichannel orders

To be considered for this role, you must meet these minimum requirements:

  • At least 18 years old
  • 1-year previous retail experience
  • Available to work a flexible schedule
  • Comfortable with or willing to learn technology (such as computers, hand-held and mobile devices)
  • Strong communication skills
  • Ability to perform essential functions of the role

You'll be considered a top candidate if you also have:

  • Previous experience selling footwear in a retail environment

Perks & benefits our Part-Time Associates receive:

  • Generous employee discount (50% off full-price items and 30% off sale items)
  • Monthly bonus incentive pay eligibility
  • Ability to participate in special contests with opportunity to win merchandise and other exclusive prizes
  • Work-Life Assistance Program to support health, personal, family or work-related challenges
  • High-energy environment, working alongside people who appreciate the power of a team
  • Opportunities for professional development and advancement
Purpose of Role

The Lead Associate, Footwear supports the achievement of store sales and KPI targets by modeling brand values, leveraging product knowledge, and selling skills to provide Athletes a unique experience when visiting Under Armour. The Lead Associate, Footwear uses product knowledge expertise and operational experience support to other teammates.

Your Impact

Sales & Omni

  • Complete omni-channel requests for athletes in line with Under Armour's policies and procedures where applicable
  • Coaching and training fellow teammates on footwear technology and selling practices
  • Promote core & seasonal products to athletes by incorporating knowledge into selling process

Brand Image & Athlete Experience

  • Model the Under Armour service culture and exceed customer expectation
  • Provide an athlete experience unique to Under Armour
  • Aid Athletes according to UA service model, communicate brand values, and identify sales opportunities
  • Familiar with UA Brand stories communicated during training sessions

Retail Operations

  • Provide feedback on store operations to the Store Leadership
  • Maintain merchandising standards and support execution of floorsets
  • Operate within UA policies and procedures communicating risk to Store Leadership when necessary
  • Perform operational and cash processes (manual or system) in line with company guide and training
  • Adhere to Under Armour's dress code and attendance policies
  • Assist as needed in operations; cash desk/ticketing/merchandising/stock replenishment

Team Collaboration/Self Growth

  • Collaborate with teammates to meet or exceed store goals
  • Ability to actively listen to feedback from leadership to continue to grow as a teammate
Qualifications
  • Basic numeracy and literacy
  • Active listening & communication skills
  • Fluency in local language
  • Proficient in use of computers and other technology
  • Ability to establish interpersonal relationships
  • Collaborate in a team environment
  • Ability to perform tasks in a fast-paced and deadline-oriented environment
  • Limited understanding of business acumen
  • Demonstrated critical thinking to solve routine problems
  • Basic prioritizing & planning skills
Requirements
  • One year experience of working in a sports/apparel & footwear retail environment
  • High School education or equivalent
  • Availability to work a flexible schedule, including holidays, nights, and weekends
Physical Requirements
  • Ability to handle or relocate products up to 25 lbs/12kgs
  • Able to stand and move about for extended periods of time with short breaks to handle products
  • Ability to freely access all areas of the store; including the selling floor, stock and register area
  • Reasonable accommodations may be made to assist in performing the essential responsibilities
Our Commitment to Diversity

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.

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