Sales Support Representative

2 weeks ago

Montreal, Canada RBC - Royal Bank Full time

Job Summary

Job Description

What is the opportunity?

As a Sales Support Representative, you will act as a point of contact with brokers of Life Insurance policies. You will handle each broker's inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant's action plans.

What will you do?

· Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems.

· Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium

· Provide marketing support to Senior Sales Consultant -assist with revenue generation activities specific to each MGA (Managing General Agent ) strategy.

· Resolve customer inquiries and determine appropriate action for complex issues

· Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up.

· Work closely with internal partners to provide seamless service to brokers

· Participate in call campaigns as they arise

· Train brokers and their team on our systems and tools in order to augment their sales with us

What do you need to succeed?

Must-have

· Bilingual French and English required, as you will regularly do business with partners across Canada.

· High level of written skills in both French and English

· Professional customer service skills and a talent for listening and establishing rapport and finding the right solution

· Ability to work well with diverse team and independently

· Excellent organizational skills, Initiative & Proactive

· Strong negotiation skills, Impact and Influence, analytical thinking

Nice-to-have

· Knowledge or experience of the Insurance industry and/or Life insurance

· LLQP License is considered an asset

· Post Secondary education or equivalent

· Good knowledge of Microsoft Suite and capability to learn new systems quickly

​What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

· A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

· Work in a dynamic, collaborative, progressive, and high-performing team

· Management that supports your work and progression

· Access to a variety of job opportunities across businesses and geographies

#LI-Hybrid

#LI-ML1

Job Skills

Customer Knowledge, Customer Service, Group Problem Solving, Identifying Sales Opportunities, Oral Communications, Perseverance and Follow-Through, Product Services, Sales Activities, Sales Support, Teamwork

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-24

Application Deadline:

2024-05-20

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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