Housekeeping Manager

Overview:

• The Housekeeping Manager is responsible for overseeing the Housekeeping Department while reporting to the Rooms Division Manager.

• Overall, the ultimate responsibility is to ensure all rooms and public areas are cleaned, inspected and maintained to our property's standards. Assistance in daily reviews of scheduling to meet occupancy levels, training, supervising, and managing ambassadors while aiding in tasks given to others is requirements in this role.
• The Housekeeping Manager must have a keen eye for detail, be adaptable, be able to prioritize and multi-task. They must be willing to work a somewhat flexible schedule to accommodate the cleaning demands and ensure all duties for the day are complete. Safety, and training safety, must always be a priority under all circumstances.
• The role requires someone who can communicate effectively with co-workers and guests.
• The person in this position must be able to perform the physical requirements of the job (be able to bend, reach, lift 10kg, and stand for extended periods of time).

Duties and Responsibilities:

• Leading/mentoring housekeeping team to service excellence at all times and ensuring the hotel is at the upmost cleanliness.
• Collaborating and working with the Rooms Division Manager to ensure alignment in best practices and processes.
• Working with the Front Desk team to ensure processes are aligned and guests best interests are taken into consideration.
• Deliver pertinent information in the daily housekeeping meetings to team
• Attend meetings with other operational managers / departments as needed.
• Deal with guest complaints pertaining to cleanliness. Follow up and solve to appropriate outcome.
• Report operational discrepancies for investigation
• Ensure manpower is met for cleaning as per occupancies forecasted
• Ensure department is staff adequately and responsible for recruiting within the housekeeping department
• Aid with arrivals and departures of housekeeping ambassadors in staff accommodations
• Ensure to effectively deal with guests, other departments, and housekeeping ambassadors
• Aid in scheduling cleaning of rooms and public areas
• Inspect rooms and public areas
• Note deficiencies in rooms/public areas in Alice software system for servicing and or repairs
• Ensure company policies and procedures are followed by housekeeping team
• Train, supervise, and manage housekeeping ambassadors
• Complete, manage, facilitate performance reviews for room attendants, houseperson, and supervisors
• Ensure ambassadors meet property's standards in uniforms presentation and grooming. Monitor ambassadors are wearing nametags at all times.
• Confirm all housekeeping ambassadors' members arrive/find substitutes for the absent employees
• Record data concerning work assignments, personnel actions, sign-ins/sign outs-shifts recorded accurately
• Ensure department is operating within the budgeted financials for both payroll and expenses.
• Responsible in ensuring cleaning equipment is maintained and regularly serviced
• Manage / inventory and ordering requirements. i.e. cleaning supplies, linens, amenities and office supplies
• Ensure protocols are followed with any Incident/Accident and near misses' reports, as well as reporting workplace injuries to the Human Resources Department.
• Lead and demonstrate H&S practices
• Reach goals and expectations anticipated by upper management in the position Housekeeping Manager

Education & Qualifications:

• Mandatory Housekeeping & Supervisory experience
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Excellent communication skills, written and spoken
• Organized with time management skills
• A team player, flexible and self-starter who can work independently when required
• Ability to deal with difficult guests to positive outcomes
• Excellent computer skills and preferably PMS experience
• Resourceful and creative with the ability to work well under pressure and in changing situations.