Customer Service/Technical Support Representative
2 days ago
Job Title:
Customer Service/Technical Support Representative (On-Site)Job Description
The Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their use.(Military veterans are encouraged to apply.)Title: Customer Service/Technical Support Representative
Location: Belleville, Ontario
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns âWorld's Best Workplaces,â âHappiest Employees,â and âBest Companies for Career Growthâ awards every year? Then a Customer Service/Technical Support Representative position at Concentrix is just the right place for you
As a Customer Service/Technical Support Representative, youâll join an organically diverse team from 70+ countries where ALL members contribute and support each otherâs success and well-being, proudly united as âgame-changers.â Together, we help the worldâs best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, weâre looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop âfriends for lifeâ at the same time. Weâll give you all the training, technologies, and continuing support youâll need to succeed. Plus, at Concentrix, thereâs real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within Thatâs why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youâve always envisioned.
WHAT YOU WILL DO IN THIS ROLEÂ
As a/an Customer Service/Technical Support Representative, youâll:
- Provide inbound customer support.
- Help customers resolve technical issues.
- Assist in correcting billing concerns.
- Help customers with software related issues
- Deliver expert customer experiencesâ¦with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
- 18 years of age with a High School Diploma/GED
- Excellent customer service
- Banking and invoicing accounts receivable would be an asset.
- Prior customer service experience required. (at least 1 year)
- Â Strong listening skills to be able to understand, empathize and resolve cx issue.
- Ability to effectively communicate, verbally.
- Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
WHATâS IN IT FOR YOU
One of our companyâs Culture Beliefs says, âWe champion our people.â Thatâs why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weâll invest in YOU to aid in your career path and in your personal development. In this role, youâll also be provided with:
- Paid training (11 days of classroom training and 10 days of on the job training) and performance-based incentives
- Awesome wage $18.75/hr with a shift differential of $1/hr after 8:00 p.m. and on weekends
- On the spot rewards to celebrate performance
- Potential to make up to $300 in monthly incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
REIMAGINE THE BEST VERSION OF YOUÂ
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their âemployer of choice.â
Location:
CAN, Belleville, ONLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability, pregnancy, or other legally protected status. The above statements are intended to describe the general nature and duties of this position and are not intended to be comprehensive. Only qualified applicants who are legally authorized to work in Canada will be considered.
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Belleville, Ontario, Canada Concentrix Full timeJob Title:Customer Service/Technical Support Representative (Accounting Software) On-SiteJob DescriptionThe Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products...
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Belleville, Ontario, Canada Concentrix Full timeJob Title:Customer Service/Technical Support Representative (Accounting Software) On-SiteJob DescriptionThe Customer Service/Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products...
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Belleville, Ontario, Canada Concentrix Full timeJob Title:Customer Service/Technical Support Representative (On-Site)Job DescriptionThe Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by...
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Belleville, Ontario, Canada Concentrix Full timeJob Title:Customer Service/Technical Support Representative (On-Site)Job DescriptionThe Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by...
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Belleville, Canada Concentrix Full timeDescription The Customer Service/Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal users of the client's technical products or services by answering questions and solving problems involved in their...
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