Customer Service and Sales Representative

1 month ago

Calgary, Canada Executive Acquisitions Full time

We are a dynamic group of business professionals We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability.

As a business, we highlight customer focus.

Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.

Responsibilities:

  • Receives and processes customer purchase orders
  • Enters orders received on a provided tablet
  • Enters electronic, paper, and manual orders online
  • Verifies and confirms customer orders and delivery expectations
  • Quotes prices according to uniform pricing strategy and current market pricing
  • Track order exceptions and maintain them as needed
  • Sales with Preferred Customers
  • Direct Customer Service with new and current customers

Teamwork: collaborates with team members

  • Seeks good communication and cooperation within our organization
  • Coordinates all routine aspects of customer orders, requests, and inquiries
  • Identifies and uses internal resources as needed to complete tasks
  • Supports team goals
  • Is receptive/flexible/adaptable to change
  • Understands competitors and their service offerings

Requirements:

  • Customer service, customer solutions and/or sales experience
  • Leadership role without formal authority
  • Effective decision making
  • Displays effective interpersonal & communication skills (internal/external)
  • Delivers timely and accurate information to customers & internal business partners both verbally and in writing
  • Achieves mutual understanding by summarizing & reviewing agreements
  • Actively listens
  • Demonstrates understanding of our client's products and services
  • Recognizes and responds to new/additional opportunities at existing customers
  • Reliable transportation to the onsite location (possession of a personal vehicle is highly preferred)

Education/Training:

  • Bachelor's degree preferred
  • Customer Service experience preferred


The right candidate is local to the area and must have reliable transportation to and from the office daily.

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