Bilingual Customer Service Representative

4 weeks ago

Westmount, Canada Randstad Canada Full time
Are you looking to make a difference in the lives of others, and do you like to offer quality service to your customers?

Does the field of hearing health appeal to you, and do you want to improve the quality of life of people with hearing loss?

Would you like to work for a company that cares about its employees, and would you like to be part of a small, close-knit team?

Located in the heart of Westmount, this company is a leader in the manufacture of hearing aids. It is renowned for its expertise and commitment to its customers.

As a bilingual Customer Service Representative, you'll be directly involved in helping people regain better hearing, while developing your skills in a stimulating professional environment.

Advantages
- 100% on-site employment
Full insurance
- Annual bonus based on company performance
- 2 weeks paid vacation and 5 additional days after first year of employment
- Paid vacations
- Proximity to metro stations and on-site parking
- Reduced rates
- Friendly and welcoming work environment

Responsibilities
- Answer customers' phone calls, emails and in-person inquiries regarding hearing aids, appointments, billing, etc.

- Provide advice to customers on the different types of hearing aids available, based on their specific hearing needs and lifestyle.

- Schedule appointments for customers who wish to consult a hearing aid specialist or receive maintenance or repair services for their hearing aids.

- Handle customer complaints and concerns in a professional and efficient manner, finding appropriate solutions to any problems encountered.

- Follow up with customers on a regular basis to ensure their satisfaction, answer any additional questions they may have and support them in their journey with the company.

- Maintain accurate and up-to-date customer files, process payments, and perform other administrative tasks as required.

- Coordinate with other departments within the company, such as the audiologist, accounting or technical departments, to ensure a smooth and consistent customer experience.

Qualifications
- Bilingual; fluency in English and French required.
- Experience in telephone customer service with related administrative tasks.
- Having a strong interest or having worked in the field of hearing aids is a strong asset, it will be easier to interact with professionals and patients.
- Living close to Westmount in Montreal
- Want to work in a calm environment that demands exceptional customer service

Summary
Position: Customer Service Representative (full-time, permanent)
Schedule: Monday to thursday from 8:30 a.m. to 4h30 p.m. and friday from 8h30 to 4pm
Salary: $25/H
Workplace: Near Atwater and Vendôme metro stations

Please note:
- French-English bilingualism required
- 100% on-site

In short, as a Customer Service Agentm you would be responsible for providing exceptional, personalized customer service, while contributing to the company's growth and reputation in the hearing aid field.

If you are interested in this position, you can apply directly to this ad or send us your updated CV with the subject line "Bilingual Customer Service Representative - Westmount" to the following address

karell.fucile@randstad.ca

We look forward to meeting you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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