Sr. Claims Representative Complex

1 month ago

Waterloo, Canada Definity Careers Full time

What can you expect in this role?

  • Provide prompt, courteous, accurate and fair claims service to all customers, internal and external 
  • Manage complex and/or commercial auto claims 
  • Fully explain the claim process to all customers in a way they’ll easily understand 
  • Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy 
  • Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary 
  • Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
  • Maintain detailed file records by entering pertinent data into the appropriate systems
  • Process claims payments within your authority level - Initiate salvage and subrogation procedures on assigned claims 
  • Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies 
  • Achieve and maintain a file disposition rate of 100% on a monthly basis 

 

What do you bring to the role? 

  • Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
  • Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
  • Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature 
  • Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces 
  • You excel under and are comfortable with change 
  • A demonstrated ability to work efficiently in a high volume, fast-paced environment
  • Strong analytical and decision making skills, detail-oriented and highly organized 
  • A high proficiency with Windows based programs with excellent keyboarding skills 
  • You are team oriented - you value collegiality and accomplishing goals together 
  • You’re an excellent communicator (written and verbal) and an even better listener 
  • An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset 
  • Bilingualism (French & English) is considered an asset 

 

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