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Field Technician

4 months ago

Fort McMurray, Canada Komatsu Full time

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe.  The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry.  We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.

 

With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

 

The Team

The Regional Technical Services team is responsible for the installation and support of key Komatsu Mining Technology (MTS) solutions including Argus, Pegasys, Dispatch, Provision, Guided Spotting, Minecare and more The North America region supports over 63 mines spread across 4 countries and consists of high skilled and diverse team members. You will be working closely within the RTS team as well as collaborating across our global support team to tackle touch challenges that require innovative, out of the box thinking and always ensuring that we are putting the customer first

 

Safety is of the utmost importance to each and every one on our team members, you will be expected to positively contribute to the safety culture and help ensure that yourself and your fellow coworkers return home safely each and every day 

Job Purpose

At Modular, our vision is to revolutionize the way the mining industry operates in real time.  Our Field Technicians play a pivotal role in achieving this.  They provide expert, specialized domain knowledge and support to customers and cross departmental teams and are responsible for ensuring proper installation and maintenance of our systems and devices for our clients and customers around the world. From Product Development Field Tests and Commercial Installations, to Product Deployments and Performance Assurance visits, our Field Technicians ensure our products are installed to perform at their very best.

Travel Requirements

Ability to travel between 40-60%.  This includes opportunities both domestically and internationally, with potential to travel on short notice as well.

Job Duties and Responsibilities

Each day will present you with new challenges and opportunities to test and grow your skills.  As a Field Technician with Modular, you’ll be responsible for:

  • Installation and auditing of hardware at customer mine sites ensuring Komatsu’s highest standards of quality and functionality 
  • Collaborating with Project Managers, Software Developers, Key Account Managers and Performance Assurance Lead to implement on-site deployments, upgrades, and performance visits 
  • Providing timely responses and resolutions to hardware issues identified by our remote support team and customers. 
  • Performing hardware diagnostics, isolating problems, and repairing components 
  • Documenting, updating and reviewing hardware technical documentation, ensuring that all pertinent information is clearly defined and communicated easily 
  • Tracking and properly allocating labor to specific projects and customers 
  • Managing local warehouse and inventory while supporting reliability tracking initiatives 
Required Skills
  • 3 years of experience in the mining industry or directly supporting the mining industry  
  • 5 years experience installing or supporting electronic equipment on automotive, heavy equipment, aircraft, or industrial equipment 
  • Demonstrated focus of supporting a strong safety culture 
  • Ability to work both independently as well as in a dynamic, distributed team environment 
  • Strong analytical and problem-solving skills with exceptional attention to detail 
  • Strong time management, written and verbal communication skills 
  • Ability to travel domestically and internationally as needed (US, CAN, MEX, and Colombia) with flexibility to travel with minimal notification 
  • Strong written and interpersonal skills, ability to effectively interact with clients and local teams   
  • Physical Requirements: able to work at heights up to 60 ft. , lift up to 100 lbs., kneeling, squatting, climbing ladders
Desired Skills
  • Bachelor’s degree in Engineering, or Associate’s degree in related technical trade, or 5 years of technical services equivalent experience 
  • Journeyman Electrician 
  • Experience in installing, configuring and troubleshooting Komatsu MTS Hardware Solutions or similar product lines 
  • Experience as an instrumentation and/or electrical technician  
  • Experience with traditional mesh and other mining communication networks 
  • Experience with CRM & service ticket tools (Sales Force, Zendesk, etc) 

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