Technician, Operations

4 weeks ago

Vaughan ON, Canada Bass Pro Shops Full time

Summary:
Reporting to the Hardlines Group Sales Manager, the Archery Technician will work within a team to create a world class shopping experience by providing legendary customer service and exceptional product knowledge to every customer. This position is responsible for the set-up and servicing of compound bows, crossbows and archery accessories.
Responsibilities:
Provide legendary customer service every time by assisting customers in making buying decisions, identifying and evaluating customers’ needs, and making product recommendations based off of this analysis
Develop and maintain strong knowledge in all areas of archery including tuning bows, setting up bows for sale, and directing customers on proper shooting and handling techniques
Maintain a clean and functional archery tech shop
Promote Bass Pro Shops & Cabela’s programs, including Customer Survey's and In-Store Pick-Up
Ensure visual presentation standards are met by up-keep and maintenance including, but not limited to, in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Demonstrate a passion for the outdoors by maintaining knowledge of trends and emerging technologies that relate to the outdoor lifestyle
Assist in other areas of the store when business needs dictate
Qualifications:
Knowledge of various archery products, including bows, arrows, targets, equipment and accessories
Significant experience with bows, bow setup, tuning and accessories
Two or more years’ experience in a sales or service environment is preferred
High school diploma or equivalent is preferred
A Restricted and Non-Restricted Possession and Acquisition License is an asset
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon re quest during the assessment and selection process.
Benefits
~ Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions

~ Fun work environment

~ Competitive wages

~ Excellent benefits

~ Unlimited career advancement opportunities

~ Bass Pro Cares Fund

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